Tourism/Hospitality - Tourism/Hospitality Management Eastern Cape FULL TIME Job Summary Requirements: * Diploma in Hotel Management or Housekeeping Operations. * Minimum 3–5 years of housekeeping leadership experience in a luxury hospitality environment. * Strong knowledge of cleaning products, laundry operations, and hygiene protocols. * Competent in the use of Microsoft Office and housekeeping management systems. * Proficient in written and spoken English; a second official language is an advantage. * Ability to work a flexible schedule, including weekends and public holidays. * Physically fit and capable of standing or walking for extended periods. * High sensitivity to visual, auditory, smell, and touch cues related to cleanliness and comfort. * Emotionally resilient and able to remain calm and professional under pressure. * Professional grooming and appearance in line with hotel standards. Responsibilities, but not limited to: Operational Leadership and Excellence: * Develop, implement, and monitor housekeeping policies, SOPs, and cleanliness standards across all areas. * Supervise daily operations including guest rooms, public areas, laundry, and back-of-house spaces. * Plan and manage departmental rosters to ensure optimal staffing coverage and service delivery. * Collaborate with maintenance to report and follow up on room defects or public area repairs. * Ensure high levels of hygiene and cleanliness are maintained in compliance with health and safety legislation. * Uphold and enforce hygiene, cleanliness, and presentation standards in all guest and service areas. * Monitor implementation of cleaning protocols and take corrective action when necessary. * Support ongoing improvement of housekeeping service through quality audits and guest feedback. * Ensure chemical and equipment safety protocols are followed correctly by all team members. Strategic and Administrative Management * Develop and execute the annual housekeeping operations plan aligned with hotel objectives. * Oversee inventory control of linen, cleaning supplies, and guest amenities. * Work with procurement to source and maintain high-quality, cost-effective housekeeping products. * Ensure proper key control systems are in place to support safety and security protocols. * Coordinate regular quality checks and cleaning audits across all hotel areas. Guest Experience and Service Delivery:…