Tourism/Hospitality - Tourism/Hospitality Management Gauteng FULL TIME Job Summary Requirements: * Bachelor’s degree in business administration, Operations Management, or related field (Master’s degree advantageous). * 10+ years of progressive experience in operations, with at least 5 years in a senior leadership role. * Proven experience overseeing multiple operational functions in a customer-focused environment. * Strong background managing large-scale, multi-market contact centres. * Demonstrated track record of driving operational improvements. * Experience in project management, change leadership, and people development. * Strong financial acumen, with proven experience in budget planning and cost optimisation. * Familiarity with governance, compliance, risk, and crisis management frameworks. Responsibilities, but not limited to:…

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