Total Rewards & HR Operations Specialist
Total Rewards & HR Operations Specialist Location: Remote - OPEN to LATAM, South Africa, or Philippines Schedule: Full-time, US Business Hours Alignment (CST/EST) Type: Full-time Contractor Reporting to: HR Manager / Director of Total Rewards Salary: $1,800-$2,400 depending on experience Role Overview: The Employee Experience Anchor We are a growing, fast-moving organization dedicated to delivering top-tier operational support to our global workforce. We are seeking a highly organized, tech-savvy Total Rewards & HR Operations Specialist to serve as the critical "first point of contact" and administrative anchor for our payroll, benefits, and internal HR services. This is a key, highly visible role. You are not just monitoring an inbox; you are the face and voice of the company’s internal operations. Your mission is to own our shared HR email inbox, serve as the primary filter for incoming employee queries, run standard payroll audits, and coordinate with our external benefits vendors. This role requires an empathetic, high-EQ communicator who can masterfully navigate ADP, interpret company policy with absolute accuracy, and resolve Tier 1 issues before they require escalation to senior leadership. For the right candidate, this role offers an exceptional path for growth—we actively encourage cross-training to expand your skillset across various operational and strategic verticals. Key Responsibilities I. Tier 1 HR Support & Inbox Governance (Primary Focus) * First-Level Contact: Serve as the direct, dedicated point of contact for all internal employee inquiries regarding pay, timecards, benefits enrollment, and systems. * Inbox Management: Take complete ownership of the shared HR/Total Rewards email inbox, ensuring all messages receive prompt, warm, and highly professional responses. * Policy Interpretation: Act as the first line of defense for policy questions—accurately interpreting and explaining our employee handbooks, holiday schedules, and compensation policies. * Triage & Escalation: Resolve 80% of standard questions independently. When an issue requires specialized intervention, compile the case notes and efficiently escalate it to the appropriate HR leader. II. Payroll Auditing & ADP Administration…
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