Employer: West Coast Personnel We are looking for a Factory Shop Manager (FMCG) – Somerset West who can drive branch profitability, manage stock and sales performance, and lead a high-performing team. The ideal candidate will ensure excellent customer service, efficient operations, and strict adherence to pricing and company policies. Key Responsibilities (including but not limited to): Branch Profit Maximization * Implement and monitor operational requirements at branch level * Drive sales performance and ensure consistent profit growth * Maximize gross profit through effective pricing and markdown management * Manage stock holding, ordering, and pricing accuracy * Compile weekly/monthly profitability, waste, and admin reports People Management * Lead daily team planning and performance discussions * Motivate, coach, and develop staff to meet targets * Manage staffing levels and scheduling * Ensure compliance with company policies and procedures Stock Availability * Maintain optimal stock levels and product availability * Manage stock shortages and inter-branch transfers * Implement promotions aligned with seasonal demand * Oversee monthly stock takes and reporting Customer Experience * Create a positive, customer-focused environment * Manage returns and resolve customer queries effectively Other Responsibilities * Take full accountability for store profitability and operations * Manage pricing and reduce waste on expiring stock * Prepare operational and performance reports as required Requirements: * Grade 12 / NQF 4 * 3+ years’ experience in retail/FMCG or similar environment * Computer literate (MS Excel; WMS advantageous) * Valid driver’s license and reliable vehicle Skills & Competencies: * Strong leadership and interpersonal skills * Excellent communication and problem-solving abilities * High attention to detail with strong numerical skills Trading Hours: * Monday – Friday: 09h00 – 17h00 * Saturday: 09h00 – 14h00 * Public Holidays: 09h00 – 14h00