Job Description Operations Specialist / Lead Role: Operations Specialist / Lead Location: Remote Salary: Competitive Contract Type: Independent contractor Working Hours: US hours - Sydney/Hong Kong Overlap​​​​​​​ Overview We’re hiring a high-ownership Operations Specialist / Lead to run K–12 educational programs end-to-end within a fast-growing, global EdTech environment. This is not a task-based role — it’s an ownership role. You’ll be responsible for ensuring programs run smoothly, materials are accurate, and participants (students, parents, and teachers) have a seamless experience. You’ll work directly with founders in a lean, high-performance team that is AI-first, moves quickly, and values reliability, attention to detail, and strong execution. Key Responsibilities Own end-to-end program operations: * Manage execution of K–12 academic programs from planning through delivery * Ensure all SOPs, timelines, and deliverables are followed and completed on time * Maintain high standards of quality control across all program materials Live program delivery & support: * Facilitate live online sessions and events (primarily via Zoom) * Handle escalated student, parent, and teacher support queries (AI handles routine tickets) * Act as the operational point of contact during live programs Systems & process management: * Maintain and improve SOPs, checklists, and workflows * Identify inefficiencies and help streamline operations AI-powered operations: * Use AI tools to assist with data collection, content generation, and operational tasks * Work with internal tools and assist in manual platform testing, flagging bugs/issues to the tech team Requirements * Native or near-native English proficiency (clear, neutral accent preferred) * Background in K–12 education (e.g., teaching, academic programs, or similar) * Bachelor’s degree required * Demonstrated ability to own outcomes end-to-end in a fast-paced environment * Strong written communication skills * Highly detail-oriented with strong follow-through * Comfortable interacting with students, parents, and educators in live settings Technical Skills * Comfortable using modern tools (Zoom, Google Workspace, etc.) * Experience using or strong interest in AI tools (e.g., ChatGPT, AI agents) * Quick learner of new systems and workflows * No coding or automation-building required Work Model * Remote-first (~95% of work conducted via Zoom) * Must have working hour overlap with Hong Kong and Sydney time zones * Occasional, optional in-person events at US university campuses * Independent contractor (direct hire) – no benefits included What Success Looks Like * Programs launch on time with high accuracy and low error rates * Smooth execution of live events and strong participant experience * Fast, effective handling of escalations * Ability to independently manage operations end-to-end Ideal Candidate Profile * Thrives in startup / fast-moving environments and can “figure things out” * Takes full ownership and doesn’t rely on step-by-step direction * Naturally organized and enjoys bringing structure to complex systems * Proactive, reliable, and calm under pressure * Comfortable doing both strategic thinking and hands-on operational work Not a Fit If You… * Prefer rigid roles with clearly defined, narrow responsibilities * Need constant direction or close supervision * Dislike operational work, quality control, or follow-through * Struggle in fast-changing environments Why Join * High-growth opportunity with potential to evolve into a senior operations/COO track * Direct access to founders and real decision-making exposure * Global impact — support programs reaching ambitious students worldwide * AI-first environment — gain hands-on experience scaling operations with AI * Work with a lean, high-caliber international team