Employer: Dis-Chem Pharmacies Limited Dis-Chem Pharmacies’ has an opportunity available for a Key Account Manager to join the Dis-Chem Media Team in Durban. The purpose of the role is to create long term and trusting relationships with clients by overseeing a portfolio of assigned clients, develop new business from existing clients and new sales opportunities within the retail market by providing specialized services. Minimum Requirements… Essential: * Matric or equivalent Senior Certificate * Diploma or Degree in Business Management, Sales Management or relevant qualification * Minimum of 3 - 5 years’ experience in sales, advertising or marketing Advantage: * Post graduate degree in relevant field * FMCG or Retail industry experience Key Responsibilities... Sales: * Deliver on the set fiscal sales business targets. * Seek new client base through business development strategies. * Present on sales presentations to potential clients. * Manage the sales process and relationship, both internally and externally in ways that focus on achieving the assigned business targets. Account Management: * Act as a lead point of contact for all clients. * Handle and manage multiple clients’ accounts. * Maintain existing clients base to ensure clients are satisfied. * Resolve clients' queries in an effective and respectful way Track purchase orders and contracts. * Provide timely and effective solutions aligned with clients’ needs and requests. * Track and manage changes in projects, schedules and costs. * Formulate and implement account development plans. * Identify, coordinate, and execute value added projects linked to our clients’ needs and ensuring value creation and delivery to the clients. * Monitor performance of portfolios and provide feedback to management * Keep abreast of industry and market trend and ensure best practice is applied. Stakeholder Partnership: * Build rapport with stakeholders in the business and raise any issues that need to be addressed. * Expand relationships with existing customers by continuously proposing solutions that meet favourable objectives. * Develop and sustain solid relationships with clients that bring in most income for the business. * Resolve issues and problems faced by client and deal with complaints to maintain trust. Reporting and Administration: * Provide status reports and escalate to management as needed. * Track and report on key sales on the Handl booking platform. Competencies... Essential: * Proven track record of effective management of sales, meeting and increasing sales budgets * Knowledge of the point-of-sale industry * Computer literacy & ability to operate a smartphone - Microsoft 365, Email * Cognitive skills * Business Acumen * Communication skills * Interpersonal skills * Quality orientation * Self-management skills * Leadership skills Special Conditions of Employment... * Based in Durban * Office based but Travel to JHB / Cape Town when required to see clients * South African citizen * MIE, clear criminal and credit * Driver’s license and own reliable transport Remuneration and Benefits... * Marketed related salary * Medical aid * Provident fund * Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.