Permanent
Warranty Administrator
Unknown, Unknown
unknown
Closing date not listed
About this role
Automotive - Automotive Sales
Gauteng
FULL TIME
Job Summary
Job Description
Key Responsibilities
* Process and submit warranty claims for truck repairs and parts
* Check and verify job cards, invoices, and technician reports for accuracy
* Ensure all warranty repairs comply with manufacturer guidelines and policies
* Capture warranty claims on OEM systems
* Monitor claim status and follow up on outstanding or rejected claims
* Correct and resubmit rejected claims where necessary
* Liaise with technicians, service advisors, and parts department for required information
* Ensure correct labour hours and parts are claimed according to warranty standards
* Maintain organized records of all warranty claims and supporting documents
* Prepare and assist with internal and manufacturer warranty audits
* Track warranty payments and ensure timely reimbursement
* Identify repeat failures or trends and report to management
* Handle customer or internal queries related to warranty claims
* Keep up to date with manufacturer warranty procedures and updates
* Ensure warranty store is kept in neat and tidy condition
* Ensure all warranty parts are correctly labelled and marked
* Ensure that parts are scrapped when authorized to do so
* Assist with service advisor duties when needed
* Regular interaction with mechanics, foremen, and service advisors
Minimum Requirements:
* Matric (Grade 12)
* Min 3-5 years’ experience in similar role
* Experience in automotive or truck workshop environment
* Knowledge of warranty procedures for commercial vehicles
* Computer literacy (MS Excel, workshop systems)
Personal Attributes:
* Problem-solving and analytical thinking
* Strong organizational skills
* Customer and service-oriented mindset
* Team player
* Read and write English
* Confident & proactive approach – anticipates issues and requirements
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