Permanent
Senior Network Engineer
Unknown, Unknown
unknown
Closing date not listed
About this role
Automotive - Automotive Technician
Eastern Cape
FULL TIME
Job Summary
Key Responsibilities
Network Operations
* Manage senior network support, including escalations and complex troubleshooting
* Ensure network reliability across diverse environments
VoIP & Telephony
* Monitor VoIP systems (physical & virtual) using dashboards and alerts
* Conduct call quality investigations and performance optimisation
* Support provisioning, automation, and system maintenance
* Contribute to R&D initiatives (e.g., codec optimisation, system enhancements)
* Manage VPN technologies (e.g., WireGuard)
Problem Management & Escalations
* Lead investigations into recurring issues and trends
* Support escalation overflow and high-priority incidents
* Step in to oversee Tier 1 operations when required
Projects & Leadership
* Act as a key technical resource on large-scale projects
* Mentor and guide junior engineers
* Contribute to automation and infrastructure innovation initiatives
Security & Networking
* Configure and manage next-gen firewalls and network security solutions
* Support large on-premises client environments (enterprise scale)
Ticket Management
* Own and drive ticket resolution with a strong focus on SLAs and quality
Technical Knowledge
* Strong experience in VoIP systems and troubleshooting
* Solid understanding of networking principles and infrastructure
* Experience with firewalls, VPNs, and network security
* Ability to handle escalations and complex technical investigations
* A proactive mindset with an interest in automation and optimisation
* Strong communication skills and ability to support/mentor junior team members
* Experience with Linux servers and Docker environments is a nice-to-have
Staff Solutions
Recruiter