Automotive - Automotive Technician Eastern Cape FULL TIME Job Summary Key Responsibilities   Network Operations * Manage senior network support, including escalations and complex troubleshooting * Ensure network reliability across diverse environments VoIP & Telephony * Monitor VoIP systems (physical & virtual) using dashboards and alerts * Conduct call quality investigations and performance optimisation * Support provisioning, automation, and system maintenance * Contribute to R&D initiatives (e.g., codec optimisation, system enhancements) * Manage VPN technologies (e.g., WireGuard) Problem Management & Escalations * Lead investigations into recurring issues and trends * Support escalation overflow and high-priority incidents * Step in to oversee Tier 1 operations when required Projects & Leadership * Act as a key technical resource on large-scale projects * Mentor and guide junior engineers * Contribute to automation and infrastructure innovation initiatives Security & Networking * Configure and manage next-gen firewalls and network security solutions * Support large on-premises client environments (enterprise scale) Ticket Management * Own and drive ticket resolution with a strong focus on SLAs and quality Technical Knowledge * Strong experience in VoIP systems and troubleshooting * Solid understanding of networking principles and infrastructure * Experience with firewalls, VPNs, and network security * Ability to handle escalations and complex technical investigations * A proactive mindset with an interest in automation and optimisation * Strong communication skills and ability to support/mentor junior team members * Experience with Linux servers and Docker environments is a nice-to-have Staff Solutions Recruiter