Premium Ad Trade/Artisans/Technical - Aircraft Technician Western Cape FULL TIME Job Summary Key tasks include:  * Handle general customer queries * Diagnose and troubleshoot customer problems * Resolve fundamental product technical issues * Assisting and training customers on the company’s products and software * Handling customer complaints. * Reporting customer issues * Product and software testing Requirements Include: * Driver’s license own / reliable transport required * Fluent in English, any additional language is a plus * Matric * Additional certification in Client Services Management a plus * 1+ years' experience in a similar role * Ability to work shifts and weekends * Knowledge of Golf is a plus * Strong technical skill Knowledge, skills and attributes: * Proven work experience in Client Support Services * Proficiency in Microsoft Office Suite * Strong attention to detail * Strong conflict and change management skills * Strong communication and interpersonal skills * Ability to be resourceful and proactive when issues arise * Strong organizational skills * Multitasking and time management skills, with the ability to prioritize tasks * Solid written and verbal communication skills * Honesty and Integrity * Eager to work in a fast paced and dynamic environment * Strong verbal and written communication skills * Strong interpersonal skills at all levels of the business * Critical thinker and strong problem-solving skills * Able to handle pressure and meet deadlines * Motivated, hardworking and enthusiastic individual * Able to work independently and be a team player Shift hours: * Early Shift - 8:30am till 5:00pm * Late Shift - 13:30pm till 22:00pm * Grave Shift - 17:30pm till 02:00am To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position. Helderberg Personnel Recruiter