Permanent
Customer Care Agent (Hardware / Software)
Unknown, Unknown
unknown
Closing date not listed
About this role
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Trade/Artisans/Technical - Aircraft Technician
Western Cape
FULL TIME
Job Summary
Key tasks include:
* Handle general customer queries
* Diagnose and troubleshoot customer problems
* Resolve fundamental product technical issues
* Assisting and training customers on the company’s products and software
* Handling customer complaints.
* Reporting customer issues
* Product and software testing
Requirements Include:
* Driver’s license own / reliable transport required
* Fluent in English, any additional language is a plus
* Matric
* Additional certification in Client Services Management a plus
* 1+ years' experience in a similar role
* Ability to work shifts and weekends
* Knowledge of Golf is a plus
* Strong technical skill
Knowledge, skills and attributes:
* Proven work experience in Client Support Services
* Proficiency in Microsoft Office Suite
* Strong attention to detail
* Strong conflict and change management skills
* Strong communication and interpersonal skills
* Ability to be resourceful and proactive when issues arise
* Strong organizational skills
* Multitasking and time management skills, with the ability to prioritize tasks
* Solid written and verbal communication skills
* Honesty and Integrity
* Eager to work in a fast paced and dynamic environment
* Strong verbal and written communication skills
* Strong interpersonal skills at all levels of the business
* Critical thinker and strong problem-solving skills
* Able to handle pressure and meet deadlines
* Motivated, hardworking and enthusiastic individual
* Able to work independently and be a team player
Shift hours:
* Early Shift - 8:30am till 5:00pm
* Late Shift - 13:30pm till 22:00pm
* Grave Shift - 17:30pm till 02:00am
To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position.
Helderberg Personnel
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