Professions - Online and Digital Media Gauteng FULL TIME Job Summary What You'll Be Responsible For Online Store & Platform Ownership Own the day‑to‑day management of the Magento ecommerce platform Monitor site performance, functionality, and uptime Manage platform configurations and coordinate technical fixes with development partners Support platform enhancements, upgrades, and feature rollouts Product, Catalogue & Content Management Create, upload, and maintain products using CSV uploads and manual updates Manage product data including pricing, attributes, SKUs, imagery, and descriptions Maintain a clean, well‑structured catalogue aligned to SEO best practices Manage seasonal launches, collections, and end‑of‑life product removal Merchandising, Pricing & Promotions Merchandising of homepage, category pages, and key landing pages Implement promotions including discount codes, campaigns, and markdowns Manage banners, promotional content, and seasonal trading updates Monitor promotional performance and price accuracy across the site Stock, Orders & Fulfilment Oversee online order processing from placement through dispatch Coordinate fulfilment with warehouse and courier partners Manage stock availability, backorders, and inventory visibility online Handle refunds, returns, and customer order escalations when required Customer Experience & Support Ensure a seamless customer experience across the online channel Respond to customer queries related to orders, delivery, returns, and availability Liaise with courier partners to resolve delivery issues Maintain accurate customer information within the ecommerce platform Systems, Reporting & Data Management Work closely with internal systems such as ERP (Microsoft NAV or similar) Reconcile product, pricing, and stock data between systems Pull reports and analyse ecommerce performance metrics Provide insights and reporting on sales, conversion, traffic, AOV, and trends UX, Conversion & Ecommerce Strategy Identify and remove friction points in the customer journey Improve navigation, search, product discovery, and checkout flow Track and optimise conversion rates and cart abandonment Support ongoing ecommerce strategy aligned to seasonal trading calendars Team & Partner Collaboration Manage and develop an Ecommerce Coordinator Work closely with marketing teams on paid, email, and campaign execution Coordinate external developers and solution providers Manage timelines and priorities across ecommerce-related projects What We're Looking For 3–5+ years’ experience managing an ecommerce platform, ideally in retail or fashion Hands-on experience with Magento (or strong experience in Shopify/WooCommerce with Magento exposure) Strong background in product catalogues, online merchandising, and promotions Solid Excel and data management skills, including CSV uploads Experience working with ERP systems and multichannel stock management Strong understanding of ecommerce operations, fulfilment, and customer service Working knowledge of ecommerce UX and digital marketing fundamentals Comfortable working with agencies, developers, and internal stakeholders Highly organised with strong attention to detail and problem‑solving ability Why This Role High level of ownership over the ecommerce store Opportunity to influence trading, growth, and customer experience Exposure to both operational and strategic ecommerce work Collaborative environment with clear impact on business performance Communicate Finance Recruiter