Employer: Dante Group (Pty) Ltd IT SYSTEMS TECHNICIAN - CAPE TOWN/STELLENBOSCHMARKET RELATED SALARY, DEPENDING ON EXPERIENCE Minimum requirements: * Grade 12 * 5–8+ years experience in a corporate IT support environment * Proven experience beyond basic helpdesk work * Experience in a professional services or legal environment is advantageous * Strong Windows 10/11 and Microsoft 365 support experience * Strong Windows Server with HyperV and VMWare * Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP * Experience supporting Teams, SharePoint, Exchange, Exchange Online and Defender * Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN) * Working knowledge of endpoint security and patch management systems and applications * Working knowledge of SQL * Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.) * Alternating office visits * Drivers' license with reliable transport is required * Provide support for desktops, laptops, mobile devices, printers, and peripherals * Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions * Full endpoint life cycle management for all user devices from onboarding to offboarding * Resolve Helpdesk requests with minimal supervision * Support senior stakeholders (directors, lawyers) with a high level of professionalism * Troubleshoot complex Windows 10/11, Microsoft 365, and application issues * Act as a technical escalation point for junior technicians * Share knowledge and assist with training and standards * Contribute to improving processes, documentation, and user experience * Administer Active Directory, Azure AD, Group Policy, DNS, DHCPFull endpoint life cycle management for all user devices from onboarding to offboarding * Resolve Helpdesk requests with minimal supervision * Support senior stakeholders (directors, lawyers) with a high level of professionalism * Troubleshoot complex Windows 10/11, Microsoft 365, and application issues * Act as a technical escalation point for junior technicians * Share knowledge and assist with training and standards * Contribute to improving processes, documentation, and user experience * Administer Active Directory, Azure AD, Group Policy, DNS, DHCP * Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) * Assist with endpoint management (Intune / device policies where applicable) * Support VPNs, Wi-Fi, and LAN/WAN connectivity Perform workstation builds, rebuilds, and lifecycle replacements * Enforce security standards (endpoint protection, patching, access controls) * Assist with user access reviews and offboarding * Promote cybersecurity awareness and good user behaviour * Own issues end-to-end and communicate clearly with users * Maintain accurate ticket notes and documentation * Assist with asset management and stock control * Liaise with vendors for repairs, warranties, and escalations * Participate in after-hours or weekend standby support when required * Supporting all IT-related work in the Western Cape * Friendly and helpful attitude * Good interpersonal skills and ability to work well with others * Ability to utilize Microsoft applications for support, reporting and documentation * Good communication skills (written and verbal) * Attention to detail * Ability to prioritize * Ability to work independently * Willingness to learn and find own answers * Ability to multi-task & have good organizational skills * Good interpersonal & relationship building skills * Maintain confidentiality in all matters Consultant: Stephnie Taljaard - Dante Personnel Cape Town Apply via our website www.dantesa.co.za If you do not hear from us within 5 days, please accept that your application was unsuccessful