Employer: Wilderness PRIMARY PURPOSE To ensure guests have a positive experience at the camp by exhibiting excellent customer service. The ideal candidate will be responsible for overseeing and supervising waiters in their roles that include: greeting guests, taking their orders, communicating with members of the kitchen about orders and timely service of both meals and beverages to guests. KEY RESPONSIBILITIES: + Duty allocation and preparing of the staff leave/off schedule. + A personal practice of professional and clear communication skills, maintaining supervisors image using the appropriate approach and ensuring fairness and respect to all. + Ensure that punctuality, appearance and personal grooming of staff are as at expected highest standard. + Eliminate hazard working conditions and practice. + Keep records and special cases of indiscipline and report to the Restaurant Manager. + Keep records and special cases of indiscipline and report to the Restaurant Manager. + Oversee a clean and tidy dining area including the floor, furniture and fittings. + Oversee and supervise preparation of tables by setting up linen, silverware and glassware + Oversee table allocation based on guests inhouse and requests. + Greet and escort guests to their tables + Supervise menu presentation as well as provide detailed information when asked (e.g., about portions, ingredients or potential food allergies) + Ensure that the waiters are well informed about the day’s specials + Offer menu recommendations upon request + Up-sell additional products when appropriate + Ensure that the waiters take accurate food and drinks orders + Ensure that the waiter communicate order details to the Kitchen Staff + Supervise timely service of food and drink ordered + Oversee checking of dishes and kitchenware for cleanliness and presentation and report any problems + Ensure prompt clearance of plates, glasses and silverware to the kitchen for cleaning + Provide excellent customer service + Always strive towards best customer satisfaction + Adhere to all relevant customer service guidelines & relevant HACCP/ health rules & regulations POSITION REQUIREMENTS + A minimum of Food & Beverage Service & Sales course from a reputable college + Strong leadership & organizational skills + Problem Solving Skills + A minimum of two (2) year experience in a similar position. + Good communication skills both verbal & written. foreign language is an added advantage + Computer skills Interests: -A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”.