Employer: Talent Evolution (Pty) Ltd Role Purpose: The Claims Consultant is responsible for processing and adjudicating motor and non-motor insurance claims in accordance with prescribed procedures and protocols. The role ensures accurate claims handling, effective communication with stakeholders, and adherence to quality and productivity standards within a call centre environment. Key Responsibilities: Claims Processing & Adjudication * Process and assess motor and non-motor insurance claims in line with company procedures * Ensure accurate documentation, logging, and updating of claims on the relevant system * Maintain high levels of accuracy and quality in all claims assessments * Ensure compliance with policy terms, conditions, and underwriting requirements Client & Stakeholder Communication * Handle queries from policyholders, service providers, and internal stakeholders * Provide professional and timely feedback on claims progress and outcomes * Liaise effectively with service providers to ensure smooth claims processing * Maintain a professional, friendly, and customer-focused approach at all times Performance & Administration * Meet daily, weekly, and monthly productivity and capture targets * Ensure all claims-related administration is completed accurately and timeously * Maintain proper records and ensure all required documentation is in place Quality & Continuous Improvement * Maintain quality standards in all work outputs * Continuously improve knowledge of policy wordings, benefits, and claims procedures * Participate in activities aimed at enhancing personal competence and performance