Mukuru Customer Support Learnerships 2026 Mukuru invites South African unemployed youth to apply for the Customer Support Learnership Programme 2026. Learnership Application Closing Date: *Not specified (apply as soon as possible)* Learnership Locations: Johannesburg, Pretoria & Cape Town, South Africa Learnership Overview The Mukuru Customer Support Learnership is a practical training programme designed to equip young people with customer service, fintech, and contact centre skills. This opportunity allows learners to gain real-world experience working with customers, while building a strong foundation for careers in financial services, call centres, and digital support environments. Programme Details * Company: Mukuru * Programme Type: Customer Support Learnership * Locations: Johannesburg, Pretoria, Cape Town (including remote opportunities) * Stipend: Monthly stipend provided What You Will Learn Customer Service Skills * Assist customers via calls and digital channels * Provide support on money transfers * Deliver professional and helpful service Technical & System Skills * Use tools like Zendesk for customer support * Manage tickets and service requests * Learn digital customer service systems Fintech & Compliance Knowledge * Understand money transfer processes * Learn compliance basics such as FICA * Assist with account creation and onboarding Professional Development * Time management and multitasking * Communication across cultures and languages * Problem-solving in high-pressure environments Key Responsibilities * Handle customer queries and requests * Support money transfer services * Escalate and follow up on issues * Assist with onboarding and account setup * Provide accurate product and service information Minimum Requirements Applicants must have: * Grade 12 (Matric) or equivalent * Good communication skills in English and one of the following: + Chewa + Mozambican Portuguese + Mandarin + Bengali + Sotho + Bemba + Shona + Urdu * Basic computer skills * Passion for customer service Advantageous Skills * Previous customer service experience (even informal) * Strong listening and communication skills * Positive attitude and willingness to learn Work Environment * Office-based or remote/work-from-home opportunities * Must have reliable internet and a suitable work environment if remote How to Apply Click here to apply for Mukuru Customer Support Learnership Programme 2026 Important Notes * Apply as soon as possible (no closing date provided) * If no feedback is received within 2 weeks, consider your application unsuccessful * Include a short motivation explaining how you will add value Why Apply for Mukuru Learnership? * Gain experience in a fast-growing fintech company * Develop in-demand customer service and digital skills * Work in a diverse, multicultural environment * Build a strong foundation for future employment