Employer: ATM.SA Are you analytical, detail-driven, and passionate about quality? Join our dynamic contact centre team and play a key role in delivering world-class customer experiences 🌍 We are looking for a highly analytical and detail-oriented Dutch-speaking QA Officer to join our team. This role is key to ensuring quality, compliance, and continuous improvement across our international campaign. 📍 Location: Cape Town (On-site) 🕒 Shifts: Rotational - irregular shifts, including weekends (Operating hours: Mon–Sun, 07:00–22:00 NL time). 🎯 Key Responsibilities • Monitor and evaluate Dutch customer interactions (calls, email, chat) • Conduct quality audits and risk-based reviews • Identify trends, risks, and performance gaps • Provide structured feedback and coaching to agents and Team Leaders • Ensure compliance with client requirements and regulatory frameworks (e.g. GDPR) • Participate in calibration sessions to maintain scoring consistency • Compile QA reports and present insights to stakeholders • Support continuous improvement initiatives and training