Sales/Marketing - Public Relations Stellenbosch FULL TIME Job Summary This role is primarily administrative, focusing on pre-arrival planning, compiling tailored itineraries, and coordinating guest requirements. The position also includes guest interaction when required, along with support to the Lodge Reservations function. Core Criteria: * A qualification in Hospitality, Travel, or Tourism would be advantageous * 2-3 years’ experience in a concierge, guest relations, or reservations environment preferred * Working knowledge of PMS systems * Strong computer literacy, including MS Outlook, Word, and Excel * Fluent in English; additional language skills would be beneficial * Comfortable engaging with high-end, discerning clientele * Strong administrative skills with excellent attention to detail Core Responsibilities: * Manage and respond to all guest emails and reservation enquiries accurately and within a 2-hour turnaround time * Coordinate and arrange guest requirements, including restaurant bookings, tours, and transfers * Maintain a thorough understanding of all rates, including standard, promotional, and contracted offerings * Review daily bookings ahead of arrival to ensure accuracy and all confirmations are in place * Utilise guest history profiles effectively to enhance personalisation and service delivery * Handle all Special Attention Guest requests with precision, ensuring expectations are met or exceeded * Oversee daily arrival preparations and distribute arrival communications to all departments by 10h00 * Compile and update booking notes on a rolling two-week cycle, ensuring all relevant details are current * Assist with Lodge Reservations duties as required This is a live-out position. Wild Dreams Hospitality Recruiter