Administration/PA/Secretary - Switchboard/Reception Stellenbosch FULL TIME Job Summary This role is responsible for delivering a warm welcome, assisting with guest queries, directing visitors to various outlets, and managing incoming calls with efficiency and care. Core Criteria: * Grade 12 essential; a qualification in hospitality would be advantageous * 1-2 years’ experience in a reception or similar front-of-house role preferred * Strong telephone etiquette and a customer-focused approach * Fluent in English with excellent verbal and written communication skills * Proficient in Microsoft Office (Word, Excel, Outlook) * Strong organisational skills with high attention to detail * Ability to work effectively within a team environment * Comfortable engaging with high-end and discerning clientele * Well-presented with a professional and enthusiastic demeanour * Willingness to work hospitality hours, including evenings, weekends, and public holidays * Ability to manage long shifts while maintaining a high standard of service Core Responsibilities:  * Welcome and acknowledge all guests entering and exiting the reception area with warmth, professionalism, and genuine hospitality * Provide accurate information about the estate, including its facilities, art collections, and guest experiences * Conduct guided tours of the estate for guests where required * Manage incoming calls via the switchboard, ensuring prompt and professional handling * Direct calls to the relevant departments and assist callers based on the nature of their enquiry * Maintain and update relevant data and records related to reception activities * Prepare and circulate important internal communications across departments * Ensure restaurant booking sheets (lunch and dinner) are shared with the appropriate teams * Escalate and communicate any guest concerns or feedback to management in a timely manner This is a live-out position. Wild Dreams Hospitality Recruiter