Permanent
Receptionist / Switchboard Operator
Unknown, Unknown
unknown
Closing date not listed
About this role
Administration/PA/Secretary - Switchboard/Reception
Stellenbosch
FULL TIME
Job Summary
This role is responsible for delivering a warm welcome, assisting with guest queries, directing visitors to various outlets, and managing incoming calls with efficiency and care.
Core Criteria:
* Grade 12 essential; a qualification in hospitality would be advantageous
* 1-2 years’ experience in a reception or similar front-of-house role preferred
* Strong telephone etiquette and a customer-focused approach
* Fluent in English with excellent verbal and written communication skills
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Strong organisational skills with high attention to detail
* Ability to work effectively within a team environment
* Comfortable engaging with high-end and discerning clientele
* Well-presented with a professional and enthusiastic demeanour
* Willingness to work hospitality hours, including evenings, weekends, and public holidays
* Ability to manage long shifts while maintaining a high standard of service
Core Responsibilities:
* Welcome and acknowledge all guests entering and exiting the reception area with warmth, professionalism, and genuine hospitality
* Provide accurate information about the estate, including its facilities, art collections, and guest experiences
* Conduct guided tours of the estate for guests where required
* Manage incoming calls via the switchboard, ensuring prompt and professional handling
* Direct calls to the relevant departments and assist callers based on the nature of their enquiry
* Maintain and update relevant data and records related to reception activities
* Prepare and circulate important internal communications across departments
* Ensure restaurant booking sheets (lunch and dinner) are shared with the appropriate teams
* Escalate and communicate any guest concerns or feedback to management in a timely manner
This is a live-out position.
Wild Dreams Hospitality
Recruiter