Permanent
ICT Support Engineer - (Regional Business Enablement)
Bidvest Prestige
Unknown, Unknown
unknown
About this role
Employer: Bidvest Prestige
ROLE PURPOSE
Maintain business applications to support Innovation in alignment with the IT strategy.
MAIN OUTPUTS
* Provide input and implement plans regarding Bidvest Prestige’s Application Architecture Strategy
* Emphasis on Innovative solutions to increase operational efficiency specifically around Mobility and the implementation thereof
* Maintain applications to support operational and mobility requirements of Prestige contracts
* Remediation of system failures, logging all failures, documenting work procedures and system configuration.
* Installation, administration, and configuration of business applications
* Maintain system backups and recovery
* Ensure that Bidvest Prestige software complies to licensing agreements
* Providing telephonic, remote, and onsite IT support at a 2nd line level as well as user training where required
* Determining software and hardware requirements to provide solutions to problems
* Ensuring efficient use of applications and equipment
* Ensuring company policies & procedures are adhered to
* Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries
* Ability to communicate technical information at all levels
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
* Formal Qualification in Information Technology and / or relevant experience and successful track record
* SQL, Microsoft DevOps, Power Apps and Flow Certification, C-Sharp Preferred
* Grade 12
* Code 08
* MS Excel ,MS Word, MS PowerPoint, MS Project & MS Outlook and D365
FUNDAMENTAL COMPETENCIES
* Result Oriented
* Attention to Detail
* Customer Focus Teamwork & Partnering
* Deadline Driven & Highly Motivated
* Managing Change
* Decisiveness
* Relationship Building
* Stress Tolerant
* Interactive Reasoning
* Problem Analysis
* Good Written Communication