Employer: Genpact SA Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Auto Finance Commission Redress – Management Trainee– English – On site Johannesburg Role Overview You will design, deliver, and evaluate training for FCA-regulated Auto Finance Redress operations. You will ensure agents are fully equipped to deliver compliant, high-quality service to UK customers across voice and email channels operating on Genesys and Salesforce CRM. You will be certified by the client and responsible for training and certifying agents according to the client’s framework. Responsibilities •    Participate in client-led training and certification programs to gain full knowledge of processes, FCA compliance standards, and the client’s operational framework •    Deliver onboarding and ongoing training to agents, including process, compliance, and soft skills training •    Train and certify agents according to the client’s framework, ensuring standards are consistently applied •    Develop training materials, guides, and resources aligned with client requirements •    Evaluate agent performance, provide targeted coaching, and document outcomes •    Collaborate with QA and Team Leaders to identify learning gaps and implement solutions •    Maintain accurate training records in Salesforce or LMS for audit and compliance purposes •    Support training readiness for new processes, campaigns, or regulatory updates