Employer: Dante Group (Pty) Ltd CRM Consultant📍 Groenkloof, Pretoria🏢 Department: CRM Department📌 Must have Valid Drivers License🚗 Travel Required: Yes, regularly🎓 Training Provided: Yes📢 Advertising: Internal and ExternalSalary: R10 000 CTC - R20 000 CTC, depending on experience Well-established company specialising in the administration of Injury on Duty claims within the medical claims administration field.The CRM Consultant role focuses on:Client relationship managementClient supportClient trainingOperational assistanceThe goal is to ensure effective service delivery, strong client retention, and efficient account resolution. Key Responsibilities Primary Responsibilities Client Service & Support * Provide client service, training, on-site client assistance, and account collection * Pre-plan on-site client visits based on analysis of the client book and identified challenges * Visit employers and clients who require assistance based on pre-analysis of the book * Provide telephonic assistance to resolve accounts and/or claims with outstanding information * Complete “visited” client books within 30 days * Continuously improve client relationships * Conduct regular visits to all new and existing clients as directed by line management * Provide on-site registration, training, and related support to clients as directed by management * Liaise with Client Relations Line Management on all client-related matters * Collect accounts from clients when required * Submit weekly written feedback to the Client Relations Manager on: + Clients visited + Clients trained + Accounts collected + Enquiries handled + Enquiries requiring further assistance Overall Responsibilities * Achieve set targets * Add value as a team member and contribute positively to the company * Share knowledge and assist with training where needed * Comply with all company policies and procedures * Assist in other areas of the department when required Ad Hoc Duties * Perform ad hoc tasks in line with company objectives as and when required by the company Minimum Qualifications & Requirements Essential * Valid driver’s license * Matric / Grade 12 * Experience in a client relations environment Advantageous * Tertiary qualification * Medical claims-related experience Preferred Skills, Competencies & Personal Traits * Computer literate in MS Office: + Microsoft Excel + Microsoft Word + Microsoft Outlook * Strong verbal and written communication skills * Articulate and professional communication style * Experience with CompEasy and other funders’ online systems will be beneficial * Ability to adapt and learn new skills * Strong multitasking ability * Ability to work well under pressure Consultant: ChaneHoffmann - Dante Personnel Pretoria Faerie Glen Apply via our website www.dantesa.co.za If you do not hear from us within 5 days, please accept that your application was unsuccessful https://webapp.placementpartner.com/wi/vacancy/?id=dante&VacRef=PTA025768&preview=db580370d62d009972a78442228d887c