Management - Other Management Cape Town FULL TIME Job Summary Key Responsibilities: * Contract and Service Performance: * Ensure service providers meet performance standards as outlined in SLAs. * Oversee contract compliance and performance adherence to service-level obligations. * Handle contract renewals, modification and amendments. * Focus on optimizing service delivery, driving improvements, and ensuring compliance across all contracts. * Work closely with internal specialised teams, including Energy & Utilities and Procurement, to manage service interactions and ensure efficient coordination with the Facilities Management team. * Implement strategies to enhance vendor relationships, focusing on continual performance improvement. * Operational Oversight: * Oversee daily operations of applicable services. * Ensure services are delivered efficiently and effectively. * Implement and monitor service improvement plans. * Ensure all services comply with health and safety regulations and applicable industry standards. * Maintain operational focus on key systems for all soft services, while coordinating with specialized in-house teams. * Track KPIs to measure service performance and identify areas of improvement. * Collaboration and Communication: * Act as the primary liaison between the Facilities Management team and internal departments (e.g., Energy & Utilities, and Procurement), ensuring smooth coordination of service delivery. * Work closely with Procurement to align on contract management, supplier engagements, and compliance with purchasing guidelines. * Collaborate with field services to ensure timely, efficient responses to service issues. * Engage in regular performance reviews with internal stakeholders and service providers to maintain alignment with business objectives. * Facilitate conflict resolution with service providers and ensure issues are escalated when necessary. Soft Services include: * Cleaning and janitorial services * Hygiene services * Pest control * Landscaping and grounds maintenance * Waste management (work closely with specialised in-house team) Qualifications: * Proven experience in contract management and service delivery oversight. * Strong organizational and multitasking skills. * Excellent communication, negotiation and analytical skills. * Demonstrated experience in managing cross-functional teams. * Strong technical background, with experience in managing service providers and field services. * Experience in working closely with Procurement on contract alignment and supplier management. * Ability to work independently and as part of a team. Skills: * Proficiency in facilities management software. * Strong analytical and problem-solving abilities. * Knowledge of health and safety regulations. * Experience in budget management and cost control. * Customer-focused with a commitment to service excellence. Contact: Kempston Recruitment Recruiter