Logistics - Warehousing/Distribution South Africa FULL TIME Job Summary KEY RESPONSIBILITIES: Client Relationship Management * Build and maintain strong, trust-based relationships with key clients. * Understand client objectives and challenges to deliver tailored solutions. * Act as the primary point of contact, ensuring responsive and high-quality service. Account Strategy & Growth * Develop and execute account plans aligned to client and company objectives. * Identify growth opportunities, including upselling and cross-selling initiatives. * Collaborate with internal teams to align solutions with client needs. Communication & Coordination * Ensure effective communication between clients and internal departments. * Provide regular updates on performance, projects, and market insights. * Coordinate cross-functional teams to deliver on commitments and resolve issues. Problem Solving & Conflict Resolution * Proactively identify and address potential challenges within accounts. * Resolve client issues and conflicts in a timely and professional manner. Performance Monitoring * Track and analyse account performance, providing actionable insights. * Drive continuous improvement to enhance client satisfaction and retention. Market & Industry Awareness * Stay informed on industry trends, competitors, and market developments. * Use insights to position products and services effectively. Contract & Sales Management * Support contract management, renewals, and product listings with relevant teams. * Provide accurate sales forecasts based on client trends and demand. EDUCATIONAL, TECHNICAL, EXPERIENCE AND SKILL REQUIREMENTS * Diploma or degree in Sales, Marketing, Hospitality, or Business Management is advantageous. * 2–5 years’ external sales experience, preferably within FMCG, hospitality, or food service, managing HORECA clients. * Strong client relationship management skills with the ability to develop and maintain long-term partnerships with hotels, restaurants, caterers, and institutional clients. * Solid understanding of HORECA operations, including product application, menu cycles, and supply chain requirements. * Strong negotiation and selling skills with a proven ability to close deals and identify upselling and cross-selling opportunities. * Proficiency in CRM systems, order management tools, and Microsoft Office (Excel, Word, Outlook) for reporting and account tracking. * Strong communication, planning, and organisational skills with effective territory management, time management, and problem-solving ability. * Valid drivers license. WHAT WE OFFER: * Basic Salary + Attractive Commission Scheme * Growth and development opportunities * Supportive and fast-paced working environment Apex Hotel Supplies Recruiter