Employer: Persona Staff General Manager – Laundry & Dry-Cleaning Operations – Cape TownServices | Operations & LogisticsPermanent | On-site Our client, an established dry cleaning and laundry services provider, is seeking a hands-on General Manager to oversee both domestic and commercial operations. This role is responsible for the day-to-day management of staff, logistics, customer service, and operational processes, ensuring efficient service delivery and high-quality standards across the business. Key Responsibilities: * Plan and manage daily and weekly logistics, including collections and deliveries * Oversee and manage floor staff, ensuring productivity and performance standards are met * Monitor staff performance and conduct performance reviews and record checks * Handle customer communication, including calls and service queries * Coordinate and assist with deliveries and collections where required * Manage invoicing and general administration * Control stock, consumables, and ordering processes * Schedule and oversee maintenance and repairs of equipment * Ensure smooth day-to-day operations across both domestic and commercial services Requirements: * Proven experience in operations or general management, preferably within a service-based environment * Strong staff management and leadership skills * Experience managing logistics, scheduling, and customer service * Good administrative and organisational skills * Ability to work in a hands-on, fast-paced environment * Strong communication skills and customer-focused mindset * Basic understanding of stock control and invoicing processes This role is suited to a practical and hands-on individual who can take ownership of operations, manage people effectively, and ensure consistent service delivery in a busy environment.   To apply, please send your CV to craig@personastaff.co.za   Please note: Only shortlisted candidates will be contacted within 48 hours. Persona Staff (Pty) Ltd is POPIA compliant. All personal information is processed in accordance with the Protection of Personal Information Act for recruitment purposes only.