Permanent
Service Manager - Multi-Brand
Core Group
Unknown, Gauteng
unknown
About this role
Employer: Core Group
About Core Group
Core Group represents some of the world’s most valued and loved brands in Sub-Saharan Africa. It is our mission to empower individuals and organisations with the world’s leading personal technology products and services.
About the Role
The Service Manager – Multi-Brand is a hands-on operational leader responsible for the end-to-end repair journey across all “other brands” service operations within Core Group’s national footprint.
This role owns the full lifecycle of repairs and requires strong on-the-floor involvement to ensure operational excellence, compliance, and a premium customer experience.
Key Responsibilities
Operational Leadership
* Lead and oversee daily workshop operations across multiple service centres
* Provide hands-on technical guidance and resolve complex escalations
* Drive a high-performance, solutions-focused service environment
New Brand Onboarding & Setup
* Lead onboarding of new brands and service capabilities
* Oversee workshop setup, layout, and tooling installation
* Ensure technician onboarding and readiness
* Deliver operational readiness within required timelines
End-to-End Repair Lifecycle
* Take full accountability for the repair journey from collection to delivery
* Enforce strict handling, packaging, and transit procedures
* Eliminate risk and ensure zero damage liability
Operational Efficiency (WIP & TAT)
* Monitor and manage Work-In-Progress (WIP)
* Conduct regular open-job analysis
* Drive turnaround times and SLA adherence
* Optimise ticket throughput across all service centres
Quality & Audit Readiness
* Ensure all service centres are audit-ready at all times
* Conduct regular physical inspections
* Maintain technician certification compliance
* Reduce repeat repairs and improve service quality
Inventory & Asset Management
* Oversee cycle counts and stock accuracy
* Investigate and resolve discrepancies within required timelines
* Maintain strict asset control and minimise stock loss
Minimum Requirements
* Relevant IT or Electronics diploma/degree
* Minimum 5 years’ experience in a senior service or repair management role
* Proven experience in high-volume electronics or mechanical repair environments
* Demonstrated hands-on operational leadership
Technical Requirements:
* Strong understanding of mobile device repair workflows
* Experience with micro-mobility devices (battery safety & mechanical systems)
* Exposure to gaming hardware, robotics, or precision electronics repair
Key Skills & Competencies
* Hands-on, practical problem-solving approach
* Strong leadership and decision-making ability
* Ability to build and scale service operations
* Strong people management across remote teams
* Ability to perform in a fast-paced, high-pressure environment
* High attention to detail and quality standards
* Strong organisational and execution skills
Advantageous Experience
* Multi-brand or multi-category service environment exposure
* Experience managing national service operations
* Workshop or service centre setup experience
* Knowledge of OEM/BSP service compliance standards
Additional Information
* Based at a central hub with frequent travel to regional locations
Performance Management:
* Quarterly performance check-ins focused on operational delivery
* Annual KPA reviews aligned to new brand onboarding and expansion
If your application is successful, background checks will be conducted (criminal record, credit, ID verification, matric verification, and references).