Employer: Core Group About Core Group Core Group represents some of the world’s most valued and loved brands in Sub-Saharan Africa. It is our mission to empower individuals and organisations with the world’s leading personal technology products and services. About the Role The Service Manager – Multi-Brand is a hands-on operational leader responsible for the end-to-end repair journey across all “other brands” service operations within Core Group’s national footprint. This role owns the full lifecycle of repairs and requires strong on-the-floor involvement to ensure operational excellence, compliance, and a premium customer experience. Key Responsibilities Operational Leadership * Lead and oversee daily workshop operations across multiple service centres * Provide hands-on technical guidance and resolve complex escalations * Drive a high-performance, solutions-focused service environment New Brand Onboarding & Setup * Lead onboarding of new brands and service capabilities * Oversee workshop setup, layout, and tooling installation * Ensure technician onboarding and readiness * Deliver operational readiness within required timelines End-to-End Repair Lifecycle * Take full accountability for the repair journey from collection to delivery * Enforce strict handling, packaging, and transit procedures * Eliminate risk and ensure zero damage liability Operational Efficiency (WIP & TAT) * Monitor and manage Work-In-Progress (WIP) * Conduct regular open-job analysis * Drive turnaround times and SLA adherence * Optimise ticket throughput across all service centres Quality & Audit Readiness * Ensure all service centres are audit-ready at all times * Conduct regular physical inspections * Maintain technician certification compliance * Reduce repeat repairs and improve service quality Inventory & Asset Management * Oversee cycle counts and stock accuracy * Investigate and resolve discrepancies within required timelines * Maintain strict asset control and minimise stock loss Minimum Requirements * Relevant IT or Electronics diploma/degree * Minimum 5 years’ experience in a senior service or repair management role * Proven experience in high-volume electronics or mechanical repair environments * Demonstrated hands-on operational leadership Technical Requirements: * Strong understanding of mobile device repair workflows * Experience with micro-mobility devices (battery safety & mechanical systems) * Exposure to gaming hardware, robotics, or precision electronics repair Key Skills & Competencies * Hands-on, practical problem-solving approach * Strong leadership and decision-making ability * Ability to build and scale service operations * Strong people management across remote teams * Ability to perform in a fast-paced, high-pressure environment * High attention to detail and quality standards * Strong organisational and execution skills Advantageous Experience * Multi-brand or multi-category service environment exposure * Experience managing national service operations * Workshop or service centre setup experience * Knowledge of OEM/BSP service compliance standards Additional Information * Based at a central hub with frequent travel to regional locations Performance Management: * Quarterly performance check-ins focused on operational delivery * Annual KPA reviews aligned to new brand onboarding and expansion If your application is successful, background checks will be conducted (criminal record, credit, ID verification, matric verification, and references).