Employer: Ares Holdings Birkenstock V&A Waterfront is looking for a Sales assistant to join their team. Company Values: * We commit to the wellbeing of our team. * We work with a positive attitude. * We believe in our team. Responsibilities: Customer Service & Sales * Acknowledge every customer within 30 seconds. * Deliver excellent customer service to every customer following the Birkenstock customer service procedures. * Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs. * Close the sale & secure add on sales. * Invite your customer to back & turn them into Birkenstock fans. * Monitor your daily sales against your individual budget every few hours. Inventory * Replenish footwear, apparel and accessories from the storeroom daily. * Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy. * Ensure stock entries in the POS systems are accurate. * Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System * Process customer orders. Daily Operations * Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms. * Assist the manager with open and closing the store. Training * Your training is your responsibility. * Ensure you are allocated a buddy initially & that you learn from them. * You must attend quarterly training sessions & complete the assessments. * Ensure you receive monthly feedback from your manager. * Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack. * These are essential as they will determine your eligible for promotions. Merchandising * Observe the store & maintain stock presentation in accordance to the Birkenstock standards. * Ensure sizes are replenished. * Assist the team to change the windows/ Mannequins fortnightly. * Ensure POS materials are stored in the area to avoid damage. * Grade 12 or Equivalent * Min. 6 months customers services experience * Birkenstock knowledge advantageous * Able to work flexible shifts. Perks & Benefits * You get to work for a rapidly expanding distributor with aspirational brands. * Comprehensive health benefit * Quarterly Uniform allowance * Staff discount (50% off for you and your family across all the brands within the group) * Company performance incentive scheme * Long-service incentives * Holistic Employee Wellness programme * The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture. Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.