Employer: Komatsu South Africa (Pty) Ltd. Introduction: Komatsu South Africa has an amazing opportunity in the Operations Division at our East London depot, for a Product Support and Sales Representative that provides expert technical advice internally and to customers, in support of Komatsu Products. The successful candidate will have a minimum of 4 - 6 years working experience and 2 years supervisory experience (an advantage). The preferred candidate should have a Trade certificate and experience with Komatsu products/heavy earth-moving equipment. Job Specification: · ·        Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources. ·        Collates all informative materials, Komtrax registration forms, warranties and manuals. ·        Conducts delivery inspection of machine. ·        Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax. ·        Carries out machine and undercarriage inspections at set frequencies as agreed with the customer. ·        Discusses the inspection report with the customer, with specific reference to deviations and impact. ·        Plans and prepares for anticipated service calls in conjunction with stakeholders. ·        Plans for the modification of equipment. ·        Oversees warranty repairs that may be required at the site. ·        Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines. ·        Drives after-market parts sales through effective technical advice. ·        Monitors modifications for quality and operational issues. ·        Submits machine down notice (MDN) and machine up notice (MUN) as required. ·        Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen. ·        Monitors the Komatsu machine hours in conjunction with the component hours. ·        Compiles and utilises reports to improve parts and service sales to the customer. ·        Discusses significant deviations or issues with customer for proactive strategies to rectify problems. ·        Monitors MDN(Machine Down Notifications) and follows-up progress. ·        Submits Technical Service Information (TSI) for any issue/information which involves a machine where information is to be shared with the Product Support Division or OEM factory. ·        Competes monthly machine statistics relating to machine down hours, machine availability with detailed explanation and submitted to Operations management and copied to Product Support Division. ·        Carries out KomtraxPlus and PLM downloads and uploads at set frequencies. ·        Updates customer machine population and sends to Product Support Division. ·        Responsible for transferring all machine records to new sites and confirming with recipient. ·        Ensures that any Field Campaign issued by the factories is planned, completed and reported on a monthly basis to Product Support Division and the warranty claims submitted to the National Warranty        function, within the designated time frame.