Permanent
Product Support & Sales Representative (CE)
Komatsu South Africa (Pty) Ltd.
East London, Eastern Cape
unknown
About this role
Employer: Komatsu South Africa (Pty) Ltd.
Introduction:
Komatsu South Africa has an amazing opportunity in the Operations Division at our East London depot, for a Product Support and Sales Representative that provides expert technical advice internally and to customers, in support of Komatsu Products. The successful candidate will have a minimum of 4 - 6 years working experience and 2 years supervisory experience (an advantage). The preferred candidate should have a Trade certificate and experience with Komatsu products/heavy earth-moving equipment.
Job Specification:
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· Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources.
· Collates all informative materials, Komtrax registration forms, warranties and manuals.
· Conducts delivery inspection of machine.
· Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax.
· Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
· Discusses the inspection report with the customer, with specific reference to deviations and impact.
· Plans and prepares for anticipated service calls in conjunction with stakeholders.
· Plans for the modification of equipment.
· Oversees warranty repairs that may be required at the site.
· Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
· Drives after-market parts sales through effective technical advice.
· Monitors modifications for quality and operational issues.
· Submits machine down notice (MDN) and machine up notice (MUN) as required.
· Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
· Monitors the Komatsu machine hours in conjunction with the component hours.
· Compiles and utilises reports to improve parts and service sales to the customer.
· Discusses significant deviations or issues with customer for proactive strategies to rectify problems.
· Monitors MDN(Machine Down Notifications) and follows-up progress.
· Submits Technical Service Information (TSI) for any issue/information which involves a machine where information is to be shared with the Product Support Division or OEM factory.
· Competes monthly machine statistics relating to machine down hours, machine availability with detailed explanation and submitted to Operations management and copied to Product Support Division.
· Carries out KomtraxPlus and PLM downloads and uploads at set frequencies.
· Updates customer machine population and sends to Product Support Division.
· Responsible for transferring all machine records to new sites and confirming with recipient.
· Ensures that any Field Campaign issued by the factories is planned, completed and reported on a monthly basis to Product Support Division and the warranty claims submitted to the National Warranty function, within the designated time frame.