Permanent
Group Operations Manager
K-SL Group PTY LTD
Polokwane, Limpopo
unknown
About this role
Employer: K-SL Group PTY LTD
Group Operations Manager
Job Purpose
The Group Operations Manager is responsible for overseeing and optimizing the day-to-day operations across all K-SL business units. The role ensures operational efficiency, service excellence, compliance, profitability, and scalable growth across Cleaning, Safety & Security, Facilities Management, and Maintenance divisions.
Key Responsibilities
1. Operational Oversight
* Manage and coordinate operations across all four business units.
* Ensure consistent service delivery aligned with client SLAs and company standards.
* Develop and implement operational policies, procedures, and best practices.
* Monitor performance and address operational inefficiencies.
2. Financial Performance
* Drive profitability and cost control across all divisions.
* Manage operational budgets and forecasts.
* Identify cost-saving opportunities without compromising service quality.
* Oversee resource allocation to maximize productivity.
3. Team Leadership & Management
* Lead, mentor, and develop operations teams across all companies.
* Ensure proper staffing, training, and performance management.
* Foster a high-performance, accountable, and safety-driven culture.
* Support succession planning and talent development.
4. Client & Stakeholder Management
* Maintain strong relationships with key clients.
* Ensure high levels of customer satisfaction and retention.
* Address escalations and resolve operational issues promptly.
* Support business development in retaining and growing contracts.
5. Compliance & Risk Management
* Ensure compliance with industry regulations, health & safety standards, and company policies.
* Oversee risk management and incident reporting processes.
* Ensure all divisions adhere to contractual obligations.
6. Process Improvement & Strategy Execution
* Identify opportunities for operational improvement and innovation.
* Implement systems and technology to enhance efficiency.
* Execute strategic initiatives as directed by the Group CEO.
* Standardize processes across all business units where applicable.
Key Performance Indicators (KPIs)
1. Operational Efficiency
* SLA compliance rate: ≥ 95%
* Job completion turnaround times within agreed timelines
* Reduction in operational inefficiencies (measured quarterly)
2. Financial Performance
* Gross profit margin per division (target set annually)
* Budget adherence (variance ≤ 5%)
* Cost reduction initiatives implemented per quarter
3. Client Satisfaction
* Client satisfaction score: ≥ 85%
* Client retention rate: ≥ 90%
* Number of client complaints resolved within SLA
4. People Management
* Staff turnover rate below industry benchmark
* Employee performance review completion: 100%
* Training and development targets achieved per quarter
5. Compliance & Safety
* Zero major compliance violations
* Reduction in workplace incidents (year-on-year)
* Audit compliance score: ≥ 90%
6. Growth & Strategic Execution
* Contribution to revenue growth across divisions
* Successful implementation of strategic projects (on time & within budget)
* New contracts successfully operationalized
Key Skills & Competencies
* Strong leadership and people management skills
* Financial and commercial acumen
* Excellent problem-solving and decision-making ability
* Strong client relationship management
* Knowledge of facilities, cleaning, security, and maintenance operations
* High attention to detail and organizational skills
* Ability to work in a fast-paced, multi-entity environment
Qualifications & Experience
* Bachelor’s degree in Business Management, Operations, or related field
* Minimum 5–8 years’ experience in operations management
* Experience managing multiple business units or service lines
* Industry experience in facilities management, security, cleaning, or maintenance preferred