Employer: K-SL Group PTY LTD Group Operations Manager Job Purpose The Group Operations Manager is responsible for overseeing and optimizing the day-to-day operations across all K-SL business units. The role ensures operational efficiency, service excellence, compliance, profitability, and scalable growth across Cleaning, Safety & Security, Facilities Management, and Maintenance divisions. Key Responsibilities 1. Operational Oversight * Manage and coordinate operations across all four business units. * Ensure consistent service delivery aligned with client SLAs and company standards. * Develop and implement operational policies, procedures, and best practices. * Monitor performance and address operational inefficiencies. 2. Financial Performance * Drive profitability and cost control across all divisions. * Manage operational budgets and forecasts. * Identify cost-saving opportunities without compromising service quality. * Oversee resource allocation to maximize productivity. 3. Team Leadership & Management * Lead, mentor, and develop operations teams across all companies. * Ensure proper staffing, training, and performance management. * Foster a high-performance, accountable, and safety-driven culture. * Support succession planning and talent development. 4. Client & Stakeholder Management * Maintain strong relationships with key clients. * Ensure high levels of customer satisfaction and retention. * Address escalations and resolve operational issues promptly. * Support business development in retaining and growing contracts. 5. Compliance & Risk Management * Ensure compliance with industry regulations, health & safety standards, and company policies. * Oversee risk management and incident reporting processes. * Ensure all divisions adhere to contractual obligations. 6. Process Improvement & Strategy Execution * Identify opportunities for operational improvement and innovation. * Implement systems and technology to enhance efficiency. * Execute strategic initiatives as directed by the Group CEO. * Standardize processes across all business units where applicable. Key Performance Indicators (KPIs) 1. Operational Efficiency * SLA compliance rate: ≥ 95% * Job completion turnaround times within agreed timelines * Reduction in operational inefficiencies (measured quarterly) 2. Financial Performance * Gross profit margin per division (target set annually) * Budget adherence (variance ≤ 5%) * Cost reduction initiatives implemented per quarter 3. Client Satisfaction * Client satisfaction score: ≥ 85% * Client retention rate: ≥ 90% * Number of client complaints resolved within SLA 4. People Management * Staff turnover rate below industry benchmark * Employee performance review completion: 100% * Training and development targets achieved per quarter 5. Compliance & Safety * Zero major compliance violations * Reduction in workplace incidents (year-on-year) * Audit compliance score: ≥ 90% 6. Growth & Strategic Execution * Contribution to revenue growth across divisions * Successful implementation of strategic projects (on time & within budget) * New contracts successfully operationalized Key Skills & Competencies * Strong leadership and people management skills * Financial and commercial acumen * Excellent problem-solving and decision-making ability * Strong client relationship management * Knowledge of facilities, cleaning, security, and maintenance operations * High attention to detail and organizational skills * Ability to work in a fast-paced, multi-entity environment Qualifications & Experience * Bachelor’s degree in Business Management, Operations, or related field * Minimum 5–8 years’ experience in operations management * Experience managing multiple business units or service lines * Industry experience in facilities management, security, cleaning, or maintenance preferred