Permanent
Trainee Manager - Highland Mews
Dis-Chem Pharmacies Limited
Unknown, Mpumalanga
unknown
About this role
Employer: Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies has an opportunity available for a Trainee Manager for Highland Mews store. You will Learn overall store operations under direction and supervision of a store manager. Performs wide range of retail operational duties under general guidance and support of an experienced individual.
Minimum Requirements…
Essential:
* Grade 12/ Matric
* Minimum of 1 - 2 years’ experience in store retail management disciplines including but limited to stock management, cash, reporting, expense control and customer service
* Computer literate – MS Office
* Willing and able to work retail hours
* Valid driver's license
* Own reliable transport
Advantageous:
* Diploma in Financial / Admin or a relevant 3- year Diploma
Job Specification…
Inventory Management:
* Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels.
* Ensures efficient stock flow to the sales floor.
* Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required.
Sales Floor & Receiving:
* Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty. Store Manager
* Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.
* Assist with goods receiving duties guided by the standard operating procedures.
* Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.
* Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.
Sales Targets:
* Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.
* Partner with all head of departments to ensure targets are met.
* Support management to ensure promotions are effectively executed.
* Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
* Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
* Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.
* Propose innovative ideas to senior management to increase market share.
* Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty.
Point of Sale Operations and Finance:
* Assist with daily cash-ups and review of the reconciliation’s packs and paperwork.
* Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.
* Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.
* Support in analyzing and interpreting Financial Income statements.
* Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.
* Support management with transaction integrity throughout the store guided by company internal control procedures.
* Support in ensuring the accuracy and completeness of branch transactions.
* Support management to improve cashier service levels and cashier productivity rates.
* Assist with controlling overtime and casual spend.
* Assist with sign off and investigation of run ends daily.
* Support management to disseminate, collate, and report all relevant information between store and department managers.
* Assist in any internal or external audits conducted in store.
Customer Service:
* Assist with addressing customer complaints promptly and regulate both complaints and compliments.
* Assist with the ensuring that customer request system is operational and actioned daily.
* Encourage and report on new loyalty signups continuously.
* Assist with the ensuring of accurate manual processing of points to customer accounts.
* Assist with providing customers with feedback regarding queries and complaints.
HR Process Support:
* Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.
* Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
* Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.
* Assist the store with the delivery of HR policies and system implementations.
* Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.
Trainee Programme Adherence:
* Participate and engage in meetings, workshops, and other learning opportunities.
* Assist managers and completing assigned tasks for on the job learning purposes.
* Completion of all required learning programs and assessments to be deemed competent.
* Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.
Competencies
Essential:
* Sound knowledge and understanding of retail store management disciplines with retail admin experience.
* Analyse simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve
* Follow guidelines, regulations, principles, and standards. Understand business
* complexities.
* Communicates effectively with all types of people, this includes explaining concepts to first time users. Attentive and active listening.
* Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling skills and networking skills. Emotional Intelligence.
* Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines.
Special conditions of employment:
* Willing and able to work retail hours
* Local travelling – valid driver’s license and own reliable transport
* South African citizen
* Clear credit and criminal records
Remuneration and benefits:
* Market related salary
* Medical aid
* Provident fund
* Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.