Employer: Dis-Chem Pharmacies Limited Dis-Chem Pharmacies has an opportunity available for a Trainee Manager for Highland Mews store. You will Learn overall store operations under direction and supervision of a store manager. Performs wide range of retail operational duties under general guidance and support of an experienced individual. Minimum Requirements… Essential: * Grade 12/ Matric * Minimum of 1 - 2 years’ experience in store retail management disciplines including but limited to stock management, cash, reporting, expense control and customer service * Computer literate – MS Office * Willing and able to work retail hours * Valid driver's license * Own reliable transport Advantageous: * Diploma in Financial / Admin or a relevant 3- year Diploma Job Specification… Inventory Management: * Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels. * Ensures efficient stock flow to the sales floor. * Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required. Sales Floor & Receiving: * Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty. Store Manager * Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty. * Assist with goods receiving duties guided by the standard operating procedures. * Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures. * Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures. Sales Targets: * Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty. * Partner with all head of departments to ensure targets are met. * Support management to ensure promotions are effectively executed. * Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals. * Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. * Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures. * Propose innovative ideas to senior management to increase market share. * Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty. Point of Sale Operations and Finance: * Assist with daily cash-ups and review of the reconciliation’s packs and paperwork. * Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards. * Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts. * Support in analyzing and interpreting Financial Income statements. * Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget. * Support management with transaction integrity throughout the store guided by company internal control procedures. * Support in ensuring the accuracy and completeness of branch transactions. * Support management to improve cashier service levels and cashier productivity rates. * Assist with controlling overtime and casual spend. * Assist with sign off and investigation of run ends daily. * Support management to disseminate, collate, and report all relevant information between store and department managers. * Assist in any internal or external audits conducted in store. Customer Service: * Assist with addressing customer complaints promptly and regulate both complaints and compliments. * Assist with the ensuring that customer request system is operational and actioned daily. * Encourage and report on new loyalty signups continuously. * Assist with the ensuring of accurate manual processing of points to customer accounts. * Assist with providing customers with feedback regarding queries and complaints. HR Process Support: * Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management. * Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures. * Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management. * Assist the store with the delivery of HR policies and system implementations. * Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended. Trainee Programme Adherence: * Participate and engage in meetings, workshops, and other learning opportunities. * Assist managers and completing assigned tasks for on the job learning purposes. * Completion of all required learning programs and assessments to be deemed competent. * Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager. Competencies Essential: * Sound knowledge and understanding of retail store management disciplines with retail admin experience. * Analyse simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve * Follow guidelines, regulations, principles, and standards. Understand business * complexities. * Communicates effectively with all types of people, this includes explaining concepts to first time users. Attentive and active listening. * Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling skills and networking skills. Emotional Intelligence. * Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines. Special conditions of employment: * Willing and able to work retail hours * Local travelling – valid driver’s license and own reliable transport * South African citizen * Clear credit and criminal records Remuneration and benefits: * Market related salary * Medical aid * Provident fund * Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.