Employer: Bright Placements We are looking for someone that can manage the conferences, groups and functions, this is not for leisure traveling guests)1. Guest Experience & Service-Welcome Groups on arrival with a warm, professional approach-Conduct check-ins and check-outs efficiently-Provide welcome drinks, lodge orientation, and itinerary briefings-Act as the main contact for guests throughout their stay-Anticipate guest needs and personalize service (e.g. dietary preferences, special occasions)2. Guest Liaison & Communication-Handle guest queries, requests, and complaints promptly-Liaise between departments (housekeeping, kitchen, guiding team)-Ensure all guest preferences are communicated and delivered-Maintain daily guest reports and handovers3. Reservations & Administration-Assist with reservations, bookings, and room allocations-Maintain accurate guest profiles and records-Handle billing queries and ensure correct invoicing-Work with PMS systems (e.g., Opera, NightsBridge, ResRequest)4. Guest Activities & Coordination-Coordinate guest activities (game drives, spa, excursions)-Ensure smooth daily itineraries and timing-Arrange special experiences (private dinners, celebrations)-Brief guests on lodge schedules and safety guidelines5. Brand Representation & Standards-Uphold 5-star service standards and lodge image-Ensure attention to detail in all guest-facing areas-Build strong guest relationships to encourage repeat visits-Handle VIP guests with discretion and professionalismQualifications & Requirements Education - Diploma or Degree in: o Hospitality Management o Tourism Management o Hotel Management Experience - 2–4 years experience in: o Luxury lodges or 4/5-star hotels o Front Office / Guest Relations roles - Safari lodge experience is highly advantageous Skills & Competencies - Excellent communication and interpersonal skills - Strong problem-solving and conflict resolution ability - High attention to detail - Professional appearance and demeanor - Ability to work long hours, weekends, and public holidays - Multilingual (advantage, especially in international lodges) Technical Skills - Property Management Systems (PMS) - Microsoft Office (Word, Excel, Outlook) - Reservation systems (e.g., NightsBridge, ResRequest) Personality Traits (Important in Lodges) - Warm, friendly, and approachable - Calm under pressure - Passion for hospitality and nature - Strong cultural awareness (international guests) - Team player with a “nothing is too much trouble” attitude