🔧 About the Role We are looking for a highly organised and detail-driven Field Service Coordinator to support our busy Field Service Department. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and can confidently manage administrative, financial, and operational processes. You will play a key role in ensuring smooth service delivery, accurate documentation, and effective support to technicians, management, and customers. 🛠️ Key Responsibilities * Assist in maintaining debtors within contractual payment terms and follow up on outstanding payments * Handle customer queries, including payment and service-related queries * Prepare and process quotations, production orders, and invoices * Follow up on outstanding quotations and invoices * Receive customer calls, log service requests, and open job cards * Coordinate and maintain technician schedules and site rosters * Compile technician activity reports * Arrange travel and accommodation for Field Service staff * Process and capture service reports and documentation * Maintain accurate filing systems and history records * Update Life Cycle Cost (LCC) reports and safety files * Liaise with Procurement for spare parts * Assist with stock takes and variance reporting * Process timesheets and payroll-related data * Maintain administrative records (fuel logs, contractor packs, etc.) * Support ISO 9001:2015 compliance and documentation standards * Provide general administrative and switchboard support when required