Permanent
Field Service Coordinator
confidential
Unknown, Gauteng
unknown
About this role
🔧 About the Role
We are looking for a highly organised and detail-driven Field Service Coordinator to support our busy Field Service Department.
This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and can confidently manage administrative, financial, and operational processes.
You will play a key role in ensuring smooth service delivery, accurate documentation, and effective support to technicians, management, and customers.
🛠️ Key Responsibilities
* Assist in maintaining debtors within contractual payment terms and follow up on outstanding payments
* Handle customer queries, including payment and service-related queries
* Prepare and process quotations, production orders, and invoices
* Follow up on outstanding quotations and invoices
* Receive customer calls, log service requests, and open job cards
* Coordinate and maintain technician schedules and site rosters
* Compile technician activity reports
* Arrange travel and accommodation for Field Service staff
* Process and capture service reports and documentation
* Maintain accurate filing systems and history records
* Update Life Cycle Cost (LCC) reports and safety files
* Liaise with Procurement for spare parts
* Assist with stock takes and variance reporting
* Process timesheets and payroll-related data
* Maintain administrative records (fuel logs, contractor packs, etc.)
* Support ISO 9001:2015 compliance and documentation standards
* Provide general administrative and switchboard support when required