Employer: Bright Placements Guest Experience & ServiceWelcome guests on arrival with a warm, professional approachConduct check-ins and check-outs efficientlyProvide welcome drinks, lodge orientation, and itinerary briefingsAct as the main contact for guests throughout their stayAnticipate guest needs and personalize service (e.g. dietary preferences, special occasions) Guest Liaison & CommunicationHandle guest queries, requests, and complaints promptlyLiaise between departments (housekeeping, kitchen, guiding team)Ensure all guest preferences are communicated and deliveredMaintain daily guest reports and handovers Reservations & AdministrationAssist with reservations, bookings, and room allocationsMaintain accurate guest profiles and recordsHandle billing queries and ensure correct invoicingWork with PMS systems (e.g., Opera, NightsBridge, ResRequest) Guest Activities & CoordinationCoordinate guest activities (game drives, spa, excursions)Ensure smooth daily itineraries and timingArrange special experiences (private dinners, celebrations)Brief guests on lodge schedules and safety guidelines Brand Representation & StandardsUphold 5-star service standards and lodge imageEnsure attention to detail in all guest-facing areasBuild strong guest relationships to encourage repeat visitsHandle VIP guests with discretion and professionalism Qualifications & Requirements Education - Diploma or Degree in: * Hospitality Management * Tourism Management * Hotel Management Experience - 2–4 years experience in: * Luxury lodges or 4/5-star hotels * Front Office / Guest Relations roles - Safari lodge experience is highly advantageous Skills & Competencies - Excellent communication and interpersonal skills - Strong problem-solving and conflict resolution ability - High attention to detail - Professional appearance and demeanor - Ability to work long hours, weekends, and public holidays - Multilingual (advantage, especially in international lodges) Technical Skills - Property Management Systems (PMS) - Microsoft Office (Word, Excel, Outlook) - Reservation systems (e.g., NightsBridge, ResRequest) Personality Traits (Important in Lodges) - Warm, friendly, and approachable - Calm under pressure - Passion for hospitality and nature - Strong cultural awareness (international guests) - Team player with a “nothing is too much trouble” attitude