Employer: Core Group At iStore Business, we don’t just support technology—we enable businesses to perform at their best. We’re looking for a Technical Support Consultant who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive. What you’ll be doing You’ll be the go-to expert for our business clients, ensuring their Apple ecosystems and supporting infrastructure run smoothly: * Provide first- and second-line technical support across Apple devices, software, and business solutions * Troubleshoot hardware, software, and network-related issues efficiently * Manage and resolve support tickets within agreed SLAs * Assist with device setups, configurations, and deployments * Support Microsoft 365, cloud platforms, and collaboration tools * Work closely with internal engineering and service delivery teams to resolve escalations * Maintain clear documentation of issues, resolutions, and client environments * Deliver a high-quality client experience with every interaction What we’re looking for Experience & Skills: * 2–4 years’ experience in a technical support or helpdesk environment * Strong understanding of Apple products (macOS, iOS) in a business environment * Experience with Microsoft 365, Azure, or similar cloud platforms * Solid networking fundamentals (TCP/IP, DNS, DHCP, VPNs) * Exposure to MDM solutions (Jamf, Intune, or similar) is advantageous * Proven troubleshooting and problem-solving ability Qualifications: * Matric (essential) * Relevant IT qualification (Diploma/Degree) * CompTIA A+ / N+ (preferred) * Apple or Microsoft certifications (advantageous) What will set you apart * Strong communication skills—you can explain technical concepts clearly to non-technical users * A client-first mindset with a sense of urgency * Ability to work under pressure and manage multiple requests * A proactive, self-starter attitude