Permanent
Customer Consultant - Die Boord, Stellenbosch
Cape Town, Western Cape
unknown
About this role
Employer: Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Die Boord store in Stellenbosch. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.
Minimum Requirements:Essential:
* Grade 12 / Matric
* Minimum of 1 years’ experience in a relevant retail environment
* Computer literate – MS Office and Internet browser administration
Job Specifications:
* Promote the ultimate superior customer relations experience for all Click & Collect users.
* Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
* Stay up to date with all e-mail and system queries and act accordingly.
* Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
* Identify opportunities to reduce customer wait times upon picking at stores.
* Report any system issues as soon as it appears to enhance customer experiences.
* Correctly pick and pack parcels to avoid customer discrepancies.
* Resolve any customer queries in the fastest and most appropriate way possible.
* Inform management of any unresolved customer matters.
* Maintain regular communication with management and up to date feedback regarding online operations.
* Implement all new operations as required by management.
Competencies:Essential:
* Understand best practices related to Click and Collect in-store operations
* Customer Service driven and focus on quality
* Exceptional communication and active listening skills
* Customer service skills
* Attention to detail
* Deadline driven
* Problem solving skills
* Patient, honest and trustworthy
* Time management and accountability
Advantageous:
* Understand basic of Online shopping (e-Commerce) in South Africa
* Bilingual
Special conditions of employment:
* Willing and able to work retail hours
* Reliable transport
* Fully Vaccinated (proof of vaccination certificate)
* South African citizen
* Clear credit and criminal records
Remuneration and benefits:
* Market related salary
* Medical aid
* Provident fund
* Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.