Position                                   : Customer Support Advocate Industry                                   : Technology / Customer Support | Church Work Hours                             : Monday to Friday - 8:00 am to 5:00 pm Timezone                             : Pacific Time Salary Range                        : $1,500 per month (depending on experience) Source Location                    : Global COMPANY/CLIENT OVERVIEW We’re a fully remote, mission-driven tech company supporting tens of thousands of customers globally. Our focus is on delivering intuitive, reliable, and cost-effective tools and services that make operations smoother for purpose-led organizations. ABOUT THE ROLE We are seeking two Customer Support Advocates to provide top-tier support to our global user base. This role is ideal for emotionally intelligent, tech-savvy individuals with strong communication skills and a passion for helping people. Familiarity with church culture is a plus. You’ll primarily offer support via email and chat, with occasional outbound phone communication. DUTIES  AND RESPONSIBILITIES: * Provide responsive and empathetic support via email, chat, and outbound calls * Troubleshoot user issues and accurately document bugs or trends * Adapt to frequent software updates and evolving internal processes * Collaborate with the team to improve support workflows * Maintain service quality in line with KPIs such as response time, CSAT, and handle time QUALIFICATIONS: Required * Excellent written and verbal communication skills * Tech-savvy and quick to learn new systems * Highly organized, detail-oriented, and capable of self-managing in a remote environment * Energetic, empathetic, and patient * Emotionally mature with strong interpersonal skills Preferred * Familiarity with church environments or experience supporting faith-based organizations * Previous experience in a customer service role * Experience using Zendesk or similar support platforms Benefits of Joining * 100% remote work environment * Opportunity to support a meaningful mission * Potential for professional growth within a supportive team culture Assessment Process Candidates will go through the following steps: 1. Initial screening interview 2. Interview with the Support Manager 3. Team interview 4. Post-second interview assessment (not a sole deciding factor)