Sales/Marketing - Client Services/Sales Support Hermanus FULL TIME Job Summary Key Responsibilities: Start-of-Day & Daily Operations (06:00 – 09:00) * Complete previous day cash-ups (speed points, electricity, Lotto machines). * Conduct daily meter readings of pumps and physical dips (update spreadsheets). * Ensure all staff are on duty and completing assigned tasks. * Send end-of-day sales and dip reports for fuel ordering. * Close off Tom card speed points and submit cash-ups to head office. System & Compliance (ISIS / NAMOS / POS) * Prepare for and manage ISIS audits. * Log POS calls and queries with support teams. * Write off expired or damaged stock. * Register employee tags on pumps and update account client cards. * Insert new products and monthly fuel price changes into ISIS and NAMOS. * Ensure employee clocking hours are accurate. * Conduct quarterly stock takes and reconcile variances. Financial & Stock Control * Perform daily, weekly, and monthly stock takes (wet and dry stock). * Capture cash-ups and meter readings on Excel and submit to head office. * Order lubricants and shop stock via ISIS & Sage, ensuring proper system entry. * Monitor fuel levels, investigate variances, and control stock levels. * Manage price change forecasts, VAT reports, airtime, Lotto, and electricity transactions. Site Management & Maintenance * Conduct daily site walkarounds: safety inspections, housekeeping, and branding checks. * Manage pump/tank faults and building maintenance (log calls and liaise with contractors). * Ensure compliance with Health & Safety regulations (fire extinguishers, compressors, spillages, ventilation, flammable certificates, licenses). * Oversee cleanliness of forecourt, pumps, nozzles, restrooms, and ensure forecourt attendants maintain full uniform and excellent customer service. Convenience Store Oversight * Spot-check margins, investigate variances, and ensure planogram compliance. * Prevent overstocking while ensuring availability of all products. Staff & Leadership * Manage, supervise, and evaluate staff performance. * Compile rosters, schedule leave, and ensure effective team operations. * Insert new employees into all systems (ISIS, speed points, clocking). * Implement and enforce company policies and procedures. Communication & Reporting * Respond to head office queries, refunds, duplicate transactions, and emails. * Prepare accurate reports for management and ensure deadlines are met. Requirements: * Proven experience in fuel station or retail management. * Strong knowledge of ISIS, NAMOS, POS systems, and fuel industry practices. * Excellent leadership, communication, and problem-solving skills. * Ability to manage financials, stock control, and staff effectively. * Strong organizational skills and high attention to detail. * Flexibility to work extended hours if required. \*\*\*Only shortlisted candidates will be contacted\*\*\ Merand Corbett & Associates Recruiter