Permanent
Account Manager (Gqeberha)
Unknown, Unknown
unknown
Closing date not listed
About this role
Finance/Accounting - Other Finance/Accounting
Eastern Cape
FULL TIME
Job Summary
KEY RESPONSIBILITIES
In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily:
* Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services the company provides.
* Engages with clients on a regular basis to maintain sound relationships.
* Acts as primary contact between clients and company for purposes of:
+ negotiating prices within the parameters of the Authority Framework
+ providing customised solutions
+ problem/issue resolution
* Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.
* Maintains a current and updated database on all clients in own portfolio.
* Keeps informed of legislative requirements pertaining to document & records management.
* Ensures effective classification of client information to ensure fast and accurate retrieval.
* Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
* Compiles and reports on boxes past due on a quarterly basis.
* Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
* Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.
* Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
* Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
* Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
* Ensure that clients’ portfolios data integrity is accurately maintained.
* Assists with preparing and presenting business proposals to both existing and new potential customers
* Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
* Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
* Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
*The requirements listed below are representative of the knowledge, skill, and/or ability required.*
* 3 year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management
* At least 3 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
* Postgraduate qualification is business administration will be highly advantageous
* Account management experience in document management and archival related or similar industry sales will be preferable
* Must have business to business (B2B) experience
* Must have excellent track record in delivering high level sales presentations
* Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
* Must have excellent communication and interpersonal skills.
* Must have a flair and drive for sales
* Must hardworking and solutions driven
* Must be a team player
* Must have business acumen and be able to communicate with senior to top management levels
* Must be prepared to travel between sites/clients
* Must be highly computer literate
* Demonstrate excellent organisational skills
* Must have experience in tender document preparation
* Must have own vehicle and valid driver’s licence
* Experience in SAAS will be advantageous
* Knowledge of business outsourcing will be an advantage
\*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED\
Merand Corbett & Associates
Recruiter