Finance/Accounting - Other Finance/Accounting Eastern Cape FULL TIME Job Summary KEY RESPONSIBILITIES In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily: * Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services the company provides. * Engages with clients on a regular basis to maintain sound relationships. * Acts as primary contact between clients and company for purposes of: + negotiating prices within the parameters of the Authority Framework + providing customised solutions + problem/issue resolution * Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends. * Maintains a current and updated database on all clients in own portfolio. * Keeps informed of legislative requirements pertaining to document & records management. * Ensures effective classification of client information to ensure fast and accurate retrieval. * Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates. * Compiles and reports on boxes past due on a quarterly basis. * Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention. * Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis. * Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios. * Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof. * Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction. * Ensure that clients’ portfolios data integrity is accurately maintained. * Assists with preparing and presenting business proposals to both existing and new potential customers * Maintains close relationships with the Sector Head in order to capitalise on opportunities identified. * Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates. * Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: *The requirements listed below are representative of the knowledge, skill, and/or ability required.* * 3 year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management * At least 3 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment * Postgraduate qualification is business administration will be highly advantageous * Account management experience in document management and archival related or similar industry sales will be preferable * Must have business to business (B2B) experience * Must have excellent track record in delivering high level sales presentations * Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets * Must have excellent communication and interpersonal skills. * Must have a flair and drive for sales * Must hardworking and solutions driven * Must be a team player * Must have business acumen and be able to communicate with senior to top management levels * Must be prepared to travel between sites/clients * Must be highly computer literate * Demonstrate excellent organisational skills * Must have experience in tender document preparation * Must have own vehicle and valid driver’s licence * Experience in SAAS will be advantageous * Knowledge  of business outsourcing will be an advantage               \*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED\ Merand Corbett & Associates Recruiter