Tourism/Hospitality - Other Tourism/Hospitality Hoedspruit FULL TIME Job Summary Primary Responsibilities: * Create a welcoming and secure environment for guests, upholding high standards of cleanliness, hygiene, quality service, and meal presentation to exceed both company and guest expectations. * Meal planning and preparation with the help of dedicated staff members. * Ensure the lodge’s smooth operation by maintaining its facilities, equipment, vehicles, infrastructure, and services through regular upkeep. * Oversee human resource functions for staff, including training, development, motivation, and work scheduling, along with leave management. * Foster a fair, safe, and enjoyable workplace for staff. * Demonstrate positive and enthusiastic leadership by setting a strong example. * Collaborate closely with the General Manager to build a cohesive lodge and management team. * Regularly communicate and report to senior management in accordance with company requirements. Other Responsibilities and Job Duties: * The Lodge Manager is responsible for physically preparing, cooking and serving all meals at the lodge. * Communicate with guests before their visit and handle registrations and indemnity forms for visitors and contractors. * Provide information about the lodge, reserve, and surrounding activities. * Master lodge and reserve policies to address inquiries from guests and Executives. * Plan and coordinate guest activities within the lodge and the surrounding area. * Manage guest interactions, resolve complaints in accordance with lodge policies * Provide ongoing staff training based on identified developmental needs. * Inspect guest rooms, staff rooms, public areas, and lodge grounds to maintain cleanliness * Report maintenance issues to the General Manager or executives, propose corrective actions, and seek approval for scheduled work. * Maintain inventory control, minimizing losses through effective allocation, accurate receipting, regular stock takes, portion control, and stock rotation. * Ensure equipment, facilities, and vehicles are regularly serviced and well-maintained. * Monitor and evaluate staff performance to ensure efficiency, adherence to policies, and effective performance management. * Assign staff duties, schedule rosters, and oversee compliance with safety rules. * Plan guest visits, manage procurement, and control costs effectively. * Manage expenses within the budget and develop strong relationships with key suppliers. * Ensure compliance with health and safety regulations. Requirements: * The Lodge Manager represents the company and is expected to lead by example with sober habits * Strong staff management skills while fostering a positive culture for staff * Strong personality with the ability to receive feedback while not taking it personally. * Ability to deal well with guests. * Ability to cook for guests. * Availability to work 3-week 7 day shifts with one week off thereafter. * Flexibility around working dates is required in order to accommodate guests. Basic salary provided plus accommodation. Food and transport to work for your own account. \*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED\ Merand Corbett & Associates Recruiter