Permanent
Onsite Engineer
Dante Group (Pty) Ltd
Pretoria, Gauteng
unknown
About this role
Employer: Dante Group (Pty) Ltd
Our client who is a supplier of office equipment is looking for an Onsite Engineer in the IT sector based in Centurion. The candidate will be responsible for providing on-site technical support and assistance to customers or clients. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, the role of an IT Onsite Engineer requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to provide top-notch IT support to clients or end-users.Salary: R65 000 CTC pm - based on experience
Key Responsibilities:Hardware and Software Installation:
- Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices.
- Install and update software applications and operating systems.
Troubleshooting and Support:
- Diagnose and resolve hardware and software issues.
- Identify and address technical problems that customers or end-users encounter and provide solutions.
- Provide technical support to customers on-site.
- Respond to service requests, answer technical questions, and assist users in resolving IT-related problems
Network Support:
- Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. Troubleshoot network connectivity issues and optimise network performance.
Documentation:
- Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).
- Maintain accurate documentation with regard to site and network credentials.
Collaboration:
- Work closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex network issues and implement network upgrades or changes.
Emergency Response:
- Be available for emergency calls and be prepared to respond quickly to critical system failures or network outages.
Testing and QC:
- Perform testing and quality assurance checks on IT systems to ensure they meet performance and security standards.
- Replace faulty hardware components and ensure that they are properly configured and integrated into the IT environment.
- Mentor junior engineers, provide guidance, training and upskilling to team members.
- Troubleshoot and maintain 3CX and Opera POS system
Minimum requirements:
- Grade 12
- Diploma, Bachelor's Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field will be advantageous
- Drivers License & own Transport
Experience:
- 5+ years of hands-on experience in IT support, field service, or technical roles.
- Proven experience with on-site hardware/software installation, network setup, troubleshooting, and customer-facing support
Technical Skills:
- Strong knowledge of computer hardware (servers, workstations, peripherals, routers/switches).
- Proficiency in installing, configuring, and troubleshooting operating systems (Windows, Linux) and software applications
- Experience with network setup, maintenance, and troubleshooting (LAN/WAN, connectivity, performance optimisation).
- Familiarity with diagnostic tools, testing procedures, and basic IT security practices.
- Knowledge on 3CX and Opera POS.
Soft Skills and Other Requirements:
- Excellent problem-solving and critical-thinking abilities.
- Strong customer service orientation with clear communication skills (verbal and written). (English & Afrikaans)
- Ability to work independently, manage priorities, and adapt to varied environments.
- Physical ability to lift equipment (up to 20–50 kg) and perform manual hardware work.
- Willingness to participate in on-call/emergency response.
Consultant: Tshwaragano Tlhabanelo - Dante Personnel Johannesburg
Apply via our website www.dantesa.co.za
If you do not hear from us within 5 days, please accept that your application was unsuccessful