Employer: Dante Group (Pty) Ltd Our client, who is a supplier of office equipment, is looking for a Field Service Engineer in the IT sector who will be responsible for providing on-site technical support and assistance to customers or clients in the Durban area. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, the role of an IT Field Service Engineer requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to provide top-notch IT support to clients or end-users.Salary: R25 000 - R40 000 CTC pm - based on experience Key Responsibilities:Hardware and Software Installation: * Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices. * Install and update software applications and operating systems. Troubleshooting and Support: * Diagnose and resolve hardware and software issues. * Identify and address technical problems that customers or end-users encounter and provide solutions. * Provide technical support to customers on-site. * Respond to service requests, answer technical questions, and assist users in resolving IT-related problems Network Support: * Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. * Troubleshoot network connectivity issues and optimise network performance. Documentation: * Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs). * Maintain accurate documentation with regard to site and network credentials. Collaboration: * Work closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex network issues and implement network upgrades or changes. Emergency Response: * Be available for emergency calls and be prepared to respond quickly to critical system failures or network outages. Testing and QC: * Perform testing and quality assurance checks on IT systems to ensure they meet performance and security standards. * Replace faulty hardware components and ensure that they are properly configured and integrated into the IT environment. Travel: * Depending on the scope of the role, IT Field Service Engineers may need to travel frequently to customer sites or branch offices. * Mentor junior engineers, provide guidance, training and upskilling to team members. Minimum requirements: * Grade 12 Qualification * Diploma, Bachelor's Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field will be advantageous * Drivers License Experience: * 2-5 years’ experience in the office automation industry * 2–5+ years of hands-on experience in IT support, field service, or technical roles. * Proven experience with on-site hardware/software installation, network setup, troubleshooting, and customer-facing support. Technical Skills: * Strong knowledge of computer hardware (servers, workstations, peripherals, routers/switches). * Proficiency in installing, configuring, and troubleshooting operating systems (Windows, Linux) and software applications. * Experience with network setup, maintenance, and troubleshooting (LAN/WAN, connectivity, performance optimisation). * Familiarity with diagnostic tools, testing procedures, and basic IT security practices. Soft Skills and Other Requirements: * Excellent problem-solving and critical-thinking abilities. * Strong customer service orientation with clear communication skills (verbal and written). * Ability to work independently, manage priorities, and adapt to varied environments. * Physical ability to lift equipment (up to 20–50 kg) and perform manual hardware work. * Willingness to participate in on-call/emergency response and frequent travel. Consultant: Tshwaragano Tlhabanelo - Dante Personnel Johannesburg Apply via our website www.dantesa.co.za If you do not hear from us within 5 days, please accept that your application was unsuccessful