Permanent
Head Guide / Tour Manager
Unknown, Unknown
unknown
Closing date not listed
About this role
Logistics - Contractor
Midrand
FULL TIME
R40 000,00 (PER MONTH)
Job Summary
This is a unique opportunity to lead a team of passionate guides and ensure every accommodated adventure delivers the high standard of excellence their intrepid travellers expect. If you possess a deep, intimate knowledge of the Southern African wilderness, proven leadership skills, and a dedication to delivering the safari experience of a lifetime, we invite you to apply.
Core Criteria:
* Solid experience with complex scheduling and resource allocation.
* Experience in overland tour guiding
* Demonstrated experience in logistics, operations, and administration.
* Proven HR experience (travel/tourism/hospitality industry)
* Being highly detail-oriented is ESSENTIAL
* Strong communication and organisational skills are crucial
* Ability to manage a diverse team
* Able to work under a lot of pressure (Peak season can be very hectic)
* Adaptable and able to think on your feet
* Candidate must be able to pay exceptional attention to detail.
* Proficiency in Microsoft Office Suite, particularly Excel, for detailed scheduling, reporting, cash balancing, and records management.
Candidate Responsibilities:
* Recruitment of guides
* Managing their qualifications, licenses, etc
* Training of current and new guides
* Creating guide contracts for tours
* Pre-tour briefing for each tour and assisting guides with changes, etc
* Scheduling guides on tours for the year (English & German tours), and managing the vehicle schedule
* Tour debriefing on return to discuss any issues/complaints
* Analysing tour reports & client feedback forms & reporting to management
* Guide support when on tour
* Balancing of tour cash/cards & updating guides' salary books
* Check that the guides have work permits in place for cross-country tours
* Weekend departure briefings for clients (rotational basis)
* Weekend telephonic assistance when needed on the HR emergency phone (transfers, guide queries, etc)
* Update route descriptions/timing sheets, etc, when there are changes to tours
Live out and 100% office-based.
Wild Dreams Hospitality
Recruiter