Permanent
REF17639 E-commerce Administrator | Europcar | Bruma, JHB
Motus Corporation
Johannesburg, Gauteng
unknown
About this role
Employer: Motus Corporation
Job Title: E-commerce Administrator
Business Unit: Motus Car Rental
Reporting to: Online and Yield Manager
Location: Cape Town
Europcar is seeking a highly driven, client-focused professional to provide effective coordination and administrative support to the sales team and office. This role plays a critical part in enabling service excellence and operational efficiency, while contributing directly to business growth and brand consistency.
This role requires a proactive individual who takes ownership, demonstrates initiative, and consistently delivers results in a fast-paced, deadline-driven environment.
* To support and promote the habits of the company
* To listen and identify the needs of the customer
* To maintain and optimize business growth
* To achieve customer satisfaction
* To process requests, reservations & reports within the prescribed time period as per objectives
* To compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone etc.).
* Multi-skilled dynamic individual who has a passion for service.
Job Outputs:
* Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards
* Maintaining the service levels and turnaround times set per customer segment
* Ensure procedural controls are adhered to when processing requests / enquires and that the relevant authorisation is received before processing or confirming details to customers
* Maintaining confidentiality of both customer and corporate information at all times
* Keep customer informed of any delays if and when relevant
* Accuracy, honesty, integrity and professionalism required at all times
* Attention to detail
* High levels of accuracy
* Driven for results
* Team Player
* Positive attitude
* Patient
* Proactive-self motivated
* Conflict Management
* Systematic problem-solving skills
* Analytical
* Numeric reasoning ability
* Strong administrative skills
* Must be able to work under pressure
* Meet deadlines
* Time management, including strong organisational and multi-tasking skills
* Perform necessary administrative tasks and ensuring they are well prepared to face the customer.
* If necessary, make and administer reservations as per customer requirements, going the extra mile to successfully meet customer requests for vehicles.
* Prepare and submit change requests timeously for the department.
* Assist clients with website related issues
* Other sales coordination and general customer services administrative duties as required.
* E-Commerce knowledge to load new requirements
* Testing changes made through Change Requests and ensure items are as per business request
* Updating branch information /changes on google
* Create/update/delete B2B users
* Assistance with all B2B related queries
* Assistance with all website related queries.
* Report all website issues/bugs and ensure that they are troubleshooted accordingly
* Ensure that all promotions /competitions (Marketing tickets) are loaded/tested and go live timeously
* Follow up on all overdue tickets
* Documenting all briefs and ensuring the deadlines are met
* Support and assist the team as and when operationally required, including rates, reports etc
* Assist with Business Connect bookings when systems are offline, queries, loading of users
Minimum Qualification:
* NQF level 4 qualification (Grade 12 or equivalent)
Preferred qualification:
* E Commerce certificate or higher
Minimum Requirements:
* 2 years’ E Commerce administrative experience (preferably in the corporate environment)
* Excellent verbal and written skills
* Ability to meet deadlines
* Computer literate – knowledge of Outlook, Excel, Word, Impress
Competencies:
* Fluent in English
* Excellent listening skills
* Diagnostic skills
* Excellent Numeracy skills
* High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel
* Passion for service & people
* Very strong administrative and organisational skills
* Attention to detail critical
* Project a professional, mature and positive self-image in both social and business interaction.
Personal attributes:
* Well-presented and groomed
* Strong ethics, sense of responsibility, maturity and tact
* Excellent time-keeping and punctuality
* Pro-active thinker
* Integrity – Maintaining ethical and organisational norms
* Innovation – Always looking at new ways of doing things to improve situations
* Passionate- Dedicated and excited to accomplish goals, provide service and assistance