Employer: Motus Corporation Job Title: E-commerce Administrator Business Unit: Motus Car Rental Reporting to:  Online and Yield Manager Location: Cape Town Europcar is seeking a highly driven, client-focused professional to provide effective coordination and administrative support to the sales team and office. This role plays a critical part in enabling service excellence and operational efficiency, while contributing directly to business growth and brand consistency. This role requires a proactive individual who takes ownership, demonstrates initiative, and consistently delivers results in a fast-paced, deadline-driven environment. * To support and promote the habits of the company * To listen and identify the needs of the customer * To maintain and optimize business growth * To achieve customer satisfaction * To process requests, reservations & reports within the prescribed time period as per objectives * To compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone etc.). * Multi-skilled dynamic individual who has a passion for service. Job Outputs: * Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards * Maintaining the service levels and turnaround times set per customer segment * Ensure procedural controls are adhered to when processing requests / enquires and that the relevant authorisation is received before processing or confirming details to customers * Maintaining confidentiality of both customer and corporate information at all times * Keep customer informed of any delays if and when relevant * Accuracy, honesty, integrity and professionalism required at all times * Attention to detail * High levels of accuracy * Driven for results * Team Player * Positive attitude * Patient * Proactive-self motivated * Conflict Management * Systematic problem-solving skills * Analytical * Numeric reasoning ability * Strong administrative skills * Must be able to work under pressure * Meet deadlines * Time management, including strong organisational and multi-tasking skills * Perform necessary administrative tasks and ensuring they are well prepared to face the customer. * If necessary, make and administer reservations as per customer requirements, going the extra mile to successfully meet customer requests for vehicles. * Prepare and submit change requests timeously for the department. * Assist clients with website related issues * Other sales coordination and general customer services administrative duties as required. * E-Commerce knowledge to load new requirements * Testing changes made through Change Requests and ensure items are as per business request * Updating branch information /changes on google * Create/update/delete B2B users * Assistance with all B2B related queries * Assistance with all website related queries. * Report all website issues/bugs and ensure that they are troubleshooted accordingly * Ensure that all promotions /competitions (Marketing tickets) are loaded/tested and go live timeously * Follow up on all overdue tickets * Documenting all briefs and ensuring the deadlines are met * Support and assist the team as and when operationally required, including rates, reports etc * Assist with Business Connect bookings when systems are offline, queries, loading of users Minimum Qualification: * NQF level 4 qualification (Grade 12 or equivalent) Preferred qualification: * E Commerce certificate or higher Minimum Requirements: * 2 years’ E Commerce administrative experience (preferably in the corporate environment) * Excellent verbal and written skills * Ability to meet deadlines * Computer literate – knowledge of Outlook, Excel, Word, Impress Competencies: * Fluent in English * Excellent listening skills * Diagnostic skills * Excellent Numeracy skills * High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel * Passion for service & people * Very strong administrative and organisational skills * Attention to detail critical * Project a professional, mature and positive self-image in both social and business interaction. Personal attributes: * Well-presented and groomed * Strong ethics, sense of responsibility, maturity and tact * Excellent time-keeping and punctuality * Pro-active thinker * Integrity – Maintaining ethical and organisational norms * Innovation – Always looking at new ways of doing things to improve situations * Passionate- Dedicated and excited to accomplish goals, provide service and assistance