Premium Ad Tourism/Hospitality - Other Tourism/Hospitality Stellenbosch FULL TIME Job Summary Duties and responsibilities * Develop and maintain unique, exceptional and engaging experiences for our wine tasting guests * Oversee the standard operating procedures for the tasting room team * Oversee the day-to-day operational aspects of the tasting room * Manage and support the growth and development of our world class wine tasting team * Achieve annual budgeted revenue targets * Implement strategies to increase customer foot traffic to the tasting room * Execute events that drive customer retention and revenue in the tasting room * Record and analyse daily, weekly and monthly traffic data. * Manage financial oversight of the tasting room including revenue targets and budgets * Oversee inventory procedures/controls/reconciling/ordering for both wine and non-wine products Skills, experience and educational requirements: * Proven success in a F&B service and sales-oriented environment * Excellent interpersonal skills * Good attention to detail, multi-tasking, planning and budget management * Take ownership and responsibility for actions, behaviours and contributions from the team and self * Strong ability to inspire and motivate self and others * Cape Wine Academy Certified or WEST or similar accredited wine courses * 5 years management experience in F&B * Passion and knowledge for food and wine * Flexibility to work weekends, public holidays and evenings. Helderberg Personnel Recruiter