Premium Ad Tourism/Hospitality - Other Tourism/Hospitality Stellenbosch FULL TIME Job Summary Duties and responsibilities: * Engage with and serve guests in a professional, efficient and courteous manner * Supervise the team and promote a positive and friendly energy in the outlet * Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service * Manage guest queries in a professional and timely manner, ensuring positive results on every occasion * Report complaints and/ or any incidents promptly, helping to find solutions where possible * Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed * Maintain effective working relationships with colleagues in own, and other departments * ‘Live and breathe’ the ethos, inspiring a passion for - and sharing knowledge of and all the services and products we have on offer Skills, experience & educational requirements: * At least three years’ supervisory experience in the F&B industry with a strong track-record of service and sales. * Confident and clear communicator * Must love working with food and people * Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines * Time management, literacy and numeracy skills essential * Keen attention to detail with excellent follow-through capabilities * Able to remain calm and maintain professional outlook, even when under pressure * Committed team member, with good leadership potential. * Flexible and willing to ‘go the extra mile’; able to work shifts Helderberg Personnel Recruiter