Automotive - Automotive Technician Gauteng FULL TIME Job Summary Requirements: * 2 to 5 years experience in customer success, account management, or a similar client facing role * Exposure to SaaS, operations, or field service environments is beneficial * Strong communication and problem solving skills * Comfortable managing onboarding, training, and ongoing client relationships Key Responsibilities: Client Relationship Management * Act as the primary point of contact for assigned clients, building strong and lasting relationships. * Regularly engage with clients to understand their business goals and how the platform can support them. * Conduct regular check‑ins, reviews, and performance evaluations. Onboarding & Implementation * Oversee the onboarding process for new clients, ensuring a smooth transition. * Collaborate with the implementation team for timely deployment. * Ensure accounts are correctly configured before go‑live. * Drive real usage in the field, not just system setup. Support & Issue Resolution * Serve as an escalation point for client issues and coordinate resolution with internal teams. * Proactively identify and address potential challenges impacting satisfaction or retention. Training & Enablement * Provide training and resources to ensure effective platform use. * Develop customized solutions and workflows tailored to client needs. Client Advocacy & Feedback * Act as the voice of the client internally, sharing feedback with product, support, and development teams. * Advocate for client needs while aligning with organizational goals. Performance Monitoring & Reporting * Track success metrics, usage data, and KPIs to assess client value. * Provide regular performance updates and strategic recommendations. Renewals & Upselling * Drive retention by ensuring satisfaction and continued usage. * Identify upselling and cross‑selling opportunities. * Own retention and expansion revenue targets. * Prevent churn and identify growth opportunities across sites, users, and modules. Skills & Competencies Essential Skills * Customer Relationship Management * Problem‑Solving * Technical Proficiency with SaaS platforms * Strong Communication (verbal and written) * Analytical Thinking Core Competencies * Client‑Centric Mindset * Team Collaboration * Organizational Skills * Adaptability * Leadership Performance & Success Metrics * Drive successful client onboarding within defined timelines. * Monitor and improve client usage, engagement, and adoption. * Maintain high retention rates by proactively addressing risks. * Identify and execute opportunities for account growth. * Ensure timely resolution of client issues with internal collaboration. Innovazi Consulting (Pty) Ltd Recruiter