Permanent
Expeditor: Customer Parts
Komatsu South Africa (Pty) Ltd.
Unknown, Gauteng
unknown
About this role
Employer: Komatsu South Africa (Pty) Ltd.
Introduction
We are looking for a detail-oriented and customer-focused Expeditor: Customer Parts to join our National Parts Operations team. The successful candidate will be responsible for expediting customer parts orders to ensure timely delivery, minimal downtime, and high levels of customer satisfaction within a specialised supply chain environment.
Key Responsibilities
* Create, monitor, and expedite customer and supplier purchase orders
* Coordinate dispatch and delivery of parts, including emergency orders
* Liaise daily with suppliers, internal stakeholders, warehouses, procurement, and shipping teams
* Follow up on back-orders in line with policy, procedures, and agreed timelines
* Assess and select appropriate transport modes based on delivery urgency
* Execute special and emergency orders from alternative supply sources
* Maintain accurate system records and physical documentation
* Monitor order cycle times and report on delays, bottlenecks, and issues
* Ensure compliance with company policies, procedures, and legislation