Permanent
Frontshop Assistant - Diamond Pavillion
Kimberley, Northern Cape
unknown
About this role
Employer: Dis-Chem Pharmacies Limited
Dis-Chem Diamond Pavillion requires a Frontshop Assistant, to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.
Essential:
* Grade 12 – Matric or Senior Certificate
* 0 – 6 Months Retail work experience
Advantageous:
* 1 Year work experience within Retail
* Certification in Retail Business Management
Job Description:
* Ensure that full ranges of products are on the shelves at all times and neatly presented.
* Maintain the stock on the shelves to ensure it has not reached its sell by date.
* Restock merchandise when needed to ensure maximum sales.
* All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
* Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
* Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
* Ensure the storeroom organised, neat and tidy.
* Keep up to date with new product knowledge to effectively assist customers.
* Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
* Assist with back shopping when required.
* All merchandise must be handled carefully to prevent any losses.
* Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
* Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
* Process all loyalty cards including those of accelerated partners.
* Ensure cash is placed in the drop safe according to standard operating procedures.
* Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
* Ensure accurate cash flow at all times.
* Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
* Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
* Assist with the counting of stock files and general stocktaking.
* Identify and report damaged and expired stock immediately to management.
* Assist with the loading and off-loading of stock when needed.
* Ensure boxes are flattened after unpacking stock and taken to the designated area.
* Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
* Report customer compliments and complaints to management.
* Adhere to the customer turnover per hour rate as per company benchmark.
* Assist with the training of new and current team members.
* Ensure that outgoing stock/ items/ scripts are scanned and paid for.
* Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
* Report bad and suspicious behaviour for both staff and customers to management.
* Housekeeping must be in accordance to Dis-Chem standards.
* Adhere to Dis-Chem Policies and Standard Operating Procedures.
* Adhere to Health and Safety rules and regulations.
* Adhere to the Dis-Chem uniform and personal appearance policy
Competencies:
Essential:
* Knowledge of retail operations and administration
* finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
* Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.
* Conveys ideas and facts verbally using language
* Addresses customer questions in a timely manner
* Recognises the need for procedures and follows relevant procedures.
* Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight
Advantageous:
* Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.
Special conditions of employment:
* Be able to work retail hours
* South African citizen
* MIE, no criminal record and clear credit rating
* Driver’s license and own reliable transport
Remuneration and benefits:
* Market-related salary
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.