Permanent
Frontline Supervisor - Shelly Centre (New Store)
Dis-Chem Pharmacies Limited
Unknown, Unknown
unknown
About this role
Employer: Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies require a Frontline Supervisor for their Shelly Centre (New Store). Support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.
Minimum Requirements:Essential:
+ Grade 12 / Matric
+ Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
+ Sound numerical skills
+ Computer literate – MS Office
+ Willing and able to work retail hours.
Advantageous:
+ Certificate in Computer Literacy
+ 3 years’ work experience, with 1 year supervisory experience
+ Working knowledge of SAP
Job Specification:
+ Manage and report all customer compliments and complaints to management.
+ Ensure branch queues flow smoothly.
+ Pay attention to the manner in which customers respond to cashiers, and act accordingly.
+ Manage the shorts and overs at the points of sale, including floats.
+ Manage discrepancies at the point of sale.
+ Authorise line voids, tender ups and price overrides.
+ Manage refunds and returns transactions according to Dis-Chem operating procedures.
+ Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).
+ Ensure accurate document control by checking the following:
- Drop registers
- Documents verification
- Customer documentation
- Correct handling of the gloats as per our standard operating procedures.
- All other documentation related to till operations
+ Ensure back shopping and returned goods are handled correctly.
+ Ensure all outgoing stock/items/scripts are scanned.
+ Train and assist new cashiers
Competencies:Essential:
+ Cashier and retail operations knowledge
+ Customer service and relations
+ Dis-Chem supervisory principles, practices and methods
+ Lead, motivate and inspire
+ Problem solving
+ Sound numerical skills
+ Trustworthy and honest
+ Presentable
+ Strong command of the English language and an additional language
+ Time management
Advantageous:
+ Dis-Chem product knowledge
+ Third additional language
+ Customer service background
+ SAP
Special conditions of employment:
+ Willing and able to work retail hours
+ Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
+ Valid driver’s license and own reliable transport
+ South African citizen
+ Clear credit and criminal records
Remuneration and benefits:
+ Market related salary
+ Medical aid
+ Provident fund
+ Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.