Employer: Dis-Chem Pharmacies Limited Dis-Chem Pharmacies require a Frontline Supervisor for their Shelly Centre (New Store). Support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk. Minimum Requirements:Essential: + Grade 12 / Matric + Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor + Sound numerical skills + Computer literate – MS Office + Willing and able to work retail hours. Advantageous: + Certificate in Computer Literacy + 3 years’ work experience, with 1 year supervisory experience + Working knowledge of SAP Job Specification: + Manage and report all customer compliments and complaints to management. + Ensure branch queues flow smoothly. + Pay attention to the manner in which customers respond to cashiers, and act accordingly. + Manage the shorts and overs at the points of sale, including floats. + Manage discrepancies at the point of sale. + Authorise line voids, tender ups and price overrides. + Manage refunds and returns transactions according to Dis-Chem operating procedures. + Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem). + Ensure accurate document control by checking the following: - Drop registers - Documents verification - Customer documentation - Correct handling of the gloats as per our standard operating procedures. - All other documentation related to till operations + Ensure back shopping and returned goods are handled correctly. + Ensure all outgoing stock/items/scripts are scanned. + Train and assist new cashiers Competencies:Essential: + Cashier and retail operations knowledge + Customer service and relations + Dis-Chem supervisory principles, practices and methods + Lead, motivate and inspire + Problem solving + Sound numerical skills + Trustworthy and honest + Presentable + Strong command of the English language and an additional language + Time management Advantageous: + Dis-Chem product knowledge + Third additional language + Customer service background + SAP Special conditions of employment: + Willing and able to work retail hours + Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects + Valid driver’s license and own reliable transport + South African citizen + Clear credit and criminal records Remuneration and benefits: + Market related salary + Medical aid + Provident fund + Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.