Employer: Dis-Chem Pharmacies Limited Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Shelly Centre (New Store). Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns. Minimum Requirements: Essential: - Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy) - At least 1-year experience in administration or public relations - Strong communication and customer interaction skills - Computer literate – MS Office - Willing and able to work retail hours Advantageous: - Administration / Customer Service / Public Relations qualification - Third additional language - SAP experience Job Description: - Ensure accurate data capturing and completion of documentation is done - Check card balances, card reports and/or statements for customers - Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items - Ensure Accurate Process of Transaction – TRMS – capturing and reporting - Manage stock control and shrinkage - Checkpoint reversals on statements - Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis - Ensure effective internal communication (within customer service/benefits programme) - Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily - Manage and report complaints and compliments through the customer service diary - Ensure effective external communication (customer feedback) - Respond to written or e-mail queries on various platforms - Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme - Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs - Accurate recruitment and capturing of customers - Coordinate and manage in-store events and promotions - Create a central point of contact for all general queries, compliments and complaints - Assist customers with any queries, and refer customers to the appropriate departments where applicable - Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points - Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department - Provide relevant benefit programme training to all departments, and ensure implementation of training - Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations Competencies:Essential: - Administration of customer relations - Strong command of the English and Afrikaans languages - Exceptional communication and active listening skills - Problem-solving skills - Sound analytical skills - Patience - Honest and trustworthy - Time management - Ability to lead by example Advantageous: - Relevant administration course - Knowledge of the POPI and Consumer Protection Act - Third additional language Special conditions of employment: - Willing and able to work retail hours - Valid driver’s license and own reliable transport for travel to meetings and training - South African citizen - Clear credit and criminal records Remuneration and benefits: - Market-related salary - Medical aid - Provident fund - Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.