Permanent
BPO Client and Service Delivery Manager
Anchora
Unknown, Gauteng
unknown
About this role
Employer: Anchora
To begin your application, please fill out this form:
https://forms.monday.com/forms/cc5d27244b845f059011c10c258880f1?r=use1
Are you ready to join a dynamic, innovative, and professional team?
At Anchora, we are a large-scale outsourcing company specializing in managed talents from overseas, process development, and data analytics. Our goal is to provide results-driven solutions to our clients while fostering a positive, agile, and growth-oriented work environment
About the Role
You’ll serve as a vital link between clients and our offshore teams. This is a fun, dynamic position where no two days are the same.
Responsibilities:
* Build and maintain strong relationships with clients.
* Implement client visions and review progress regularly.
* Act as a liaison between clients and offshore teams, ensuring clear communication.
* Interview and hire offshore staff; delegate and review their tasks.
* Offer constructive feedback to offshore teams and ensure high-quality output.
* Consult with clients and provide fresh ideas to them.
* Manage qualified prospects who are interested in services until signed contracts.
* Manage and prioritize multiple client accounts and prospects simultaneously.