Employer: Unique Personnel Core responsibilities Answer incoming calls promptly and professionally Identify the customer’s needs by asking the right questions Provide accurate information about products, services, or policies Resolve queries on the spot where possible   Customer service Handle complaints and difficult situations calmly Show empathy and patience, especially with frustrated callers Maintain a polite and professional tone at all times Ensure a positive customer experience   Call handling & administration Capture customer details and update records on the system (CRM) Log call outcomes and notes accurately Follow scripts or call guidelines where required